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Accessing VitalSource eBooks After Class Ends Question: Can I still access eBooks through VitalSource after my class ends? Answer: Access to eBooks through VitalSource is granted by having a current license for each textbook. Licenses are granted...
Modified:
2/26/2019
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#45915
Adobe Reader Blocking eBook Server Question: What should I do if I selected Block instead of Allow after I unlocked my eBook in Adobe Reader? Answer: To resolve this issue, perform the following: 1. Open Adobe Reader 8 or later 2. Click Edit 3.
Modified:
4/7/2014
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#27499
Audio eBook Availability Question: For which courses and chapters are the audio eBooks available? Answer: Currently, audio eBooks are only available for GEN/101and GEN/200 for the chapters listed in Week One or Week Two. Additional Information:...
Modified:
7/18/2013
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#27912
Black/Grey Content Shown Instead of Text When Viewing Vital Source Bookshelf eBook Symptom: Various symptoms occur when attempting to view the eBook via the Bookshelf app on a Windows 10 computer or attempting to install the Bookshelf App on a
Modified:
2/17/2017
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#47444
Cannot Change Email Address in VitalSource Bookshelf Symptom: I cannot remove my previous VitalSource Bookshelf email address in order to log in with the correct one. Cause: This is caused by the preferences being saved on a file to the machine.
Modified:
4/17/2015
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#44628
Document May Be Damaged Error When Unlocking a Protectedpdf eBook Symptom: When I try to unlocking a Protectedpdf eBook the following errors occurs: There is a problem with the protectedpdf document. It may be damaged. Please contact the publisher
Modified:
7/18/2019
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#27887
eBook or PDF Not Opening in Adobe Reader Symptom: When opening an eBook (or other PDF file), the file tries to open in another incorrect program instead of Adobe Reader. The eBook or PDF file may display strange characters when opened. Cause: One or
Modified:
3/15/2017
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#27875
Enable Vertical Scroll in Vital Source Question: How do you enable vertical scroll when using the Vitalsource Mobile Application? Answer: To enable vertical scroll for mobile devices for the steps in the link below: https://vitalsourcehelp...
Modified:
10/13/2017
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#47727
Export or Copy Notes and Highlights from VitalSource eBooks Question: How do I Export or Copy Notes and Highlights from VitalSource eBooks? Answer: To export or copy notes and highlights, visit the following: •
Modified:
5/11/2016
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#46704
File is Damaged eBook or Reading Errors Symptom: When I download and open a ProtectedPDF eBook or Reading, one (1) of the following errors occur: • File might be damaged please contact the publisher for a fresh copy. Error Code 013 • File is
Modified:
7/18/2019
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#27494
Maximum Activations Error in Vitalsource App Symptom: When logging into the Vitalsource Bookshelf software from my computer/tablet/mobile phone, I get the following error: You have Reached your Machine Activation Limit Cause: There is a limit to how
Modified:
6/1/2018
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#47257
No Response When Unlocking a Protected eBook in Microsoft Windows Symptom: After I enter the username and password and click Unlock in a Protectedpdf eBook, nothing happens. Cause: The eBooks service is no longer subscribed to so the ebook
Modified:
7/17/2019
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#27886
No Response When Unlocking an eBook on Microsoft Windows 8 or Windows 10 Symptom: Nothing happens after clicking Unlock within a Protected PDF (locked eBook) on Windows 8, 8.1 or 10. Cause: The University has completed the migration of all Vitrium
Modified:
7/18/2019
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#36993
Notes and Highlights in Redesigned VitalSource Question: How do I create and view notes and highlights in the redesigned VitalSource? Answer: To create notes and highlights in the redesigned VitalSource, perform the following: Adding/Modify a
Modified:
11/20/2015
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#45679
Online Material Listed in eBooks Question: How can I access the online material listed in an eBook? For example: a CD or a website may be listed, but the website link requires a login and the CD is not included. Answer: Online material listed in an
Modified:
4/26/2018
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#44153
Page Cannot Be Displayed Error When Accessing an eBook Symptom: When opening an eBook from Materials page, the following error occurs: Page cannot be displayed Cause: One or more of the following may cause this issue: • The eCampus website was
Modified:
12/22/2014
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#27876
Print Connect eBook Question: Can I print my Connect eBooks? Answer: Yes, different eBooks are subject to different restrictions. An eBook may allow the printing of individual sections or it could be restricted to a single page. To print an eBook
Modified:
5/13/2020
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#48484
Printing an Online eBook Question: How do I print an eBook that I am viewing online? Answer: The eBook Collection Online allows you to print individual chapters of an eBook. To print a chapter, perform the following: 1. Access the eBook in the eBook
Modified:
12/4/2014
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#27927
Purchasing Textbooks Question: Where do I purchase the textbook on a book seller's website? Answer: To purchase the physical copy of an eBook, locate and copy the ISBN of the eBook located at the top of the title page. The book seller's website will
Modified:
8/30/2017
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#27873
Saving a Vitalsource textbook as a PDF Question: How do I save a Vitalsource textbook as a PDF file? Answer: Vitalsource Bookshelf textbooks are not directly able to be saved as PDF documents, however, there are two possible methods for saving them
Modified:
5/5/2018
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#48260
Searching for Content in Redesigned VitalSource Question: How do I search for content in the redesigned VitalSource? Answer: To search for content, please perform the following: 1. Click Search icon 2. Enter keyword or phrase into Search field 3.
Modified:
1/16/2016
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#45677
Submit Process Error Unlocking eBook Symptom: When I try to unlock my eBook, one (1) of the following errors occur: • An error occurred during the submit process. The server has an invalid SSL certificate. • An error occurred during the submit
Modified:
6/13/2019
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#27523
Unable to Unlock eBook on Apple Mac OS X Symptom: When attempting to unlock my eBook on my Mac OS X nothing happens and (if applicable) I can see my password appear in the password field or the following error may display when using Preview: The
Modified:
7/17/2019
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#37147
Using Redesigned VitalSource Toolbar Question: How do I use the redesigned toolbar in Vitalsource? Answer: To use the redesigned toolbar, review the following: Note: The icons labeled 4 and 5 are only available in the Desktop and Mobile Bookshelf
Modified:
6/1/2016
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#45675
Vitalsource Bookshelf Functionality with Chromebooks Question: Is the Vitalsource Bookshelf app available for Chromebooks? Answer: Yes. As of September 25, 2015, Vitalsource released Bookshelf for Chromebooks which is available in the Chrome Web
Modified:
11/10/2015
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#45830
VitalSource Bookshelf Will Not Load After Install Symptom: When launching the VitalSource Bookshelf app from my Desktop I get an End Use License Agreement page, and when clicking I Accept nothing happens. Cause: This issue can be caused by one or
Modified:
4/8/2014
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#41137
VitalSource eBook Read Out Loud on iOS Devices Question: How do I utilize the read out loud feature within the VitalSource Bookshelf application on my Apple iPad or iPhone? Answer: To access this feature, please perform the following: 1. Log in to
Modified:
8/23/2016
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#46697
VitalSource Online Bookshelf Tutorial Question: Where can I find tutorials on how to use VitalSource Online Bookshelf? Answer: VitalSource tutorials are located at the following web address:
Modified:
6/11/2015
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#45304
