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File is Damaged eBook or Reading Errors
File is Damaged eBook or Reading Errors
Modified:
07/18/2019
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eCampus
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#27494
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Troubleshooting
File is Damaged eBook or Reading Errors
Symptom:
When I download and open a ProtectedPDF eBook or Reading, one (1) of the following errors occur:
  • File might be damaged please contact the publisher for a fresh copy. Error Code 013
  • File is damaged and cannot be repaired
  • JavaScript Alert: There is a problem with the protected PDF document. Message Code 013
  • There is a problem with the protected PDF document. It might be damaged or has been tampered with. Please contact the publisher for a clean file. Message code 013
Cause:
The University has completed the migration of all Vitrium eBooks into the VitalSource platform for all courses. Meaning that the servers that authenticated those older ebooks have been decommissioned.
Resolution:
Due to licensing requirements, some textbooks used in your prior courses may no longer be available.
Note: We do not guarantee access to Materials from previous courses due to expiring contracts, the potential for outdated or no longer accurate material, and courses no longer being offered by the University. All those reasons listed is why there are no exact time frames given. If you have any concerns about this, please contact your Academic Advisor directly.
Additional Information:
There is no additional information.
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