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Accessing my courses in Picmonic Question: How do I Access my courses in Picmonic? Answer: To access the courses in picmonic perform one of the following: 1. Log into Picmonic to access the dashboard 2. Click on Desired class on right-hand side of
Modified:
1/9/2018
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#48111
Accessing Previous Classroom Materials Question: How do I access previous classroom materials? Answer: To access previous classroom materials not available in the Previous or Current Classes tabs, perform the following: 1. Click Program tab 2. Click
Modified:
11/10/2018
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#27160
Accessing Question Showing Wrong Answer in MyMathLab Question: How do I access a question showing a wrong answer in MyMathLab? Answer: To access a question that is incorrect perform the following: 1. Open MyMathLab 2. Click Homework and Tests 3.
Modified:
4/21/2014
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#41135
Accessing VitalSource eBooks After Class Ends Question: Can I still access eBooks through VitalSource after my class ends? Answer: Access to eBooks through VitalSource is granted by having a current license for each textbook. Licenses are granted...
Modified:
2/26/2019
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#45915
Adding Content in LiveBinder Question: How do you add content to a tab created in LiveBinder? Answer: To add content to a LiveBinder tab, select Add Content. This will bring up a box where you can: • Name the tab • Add a text box, text title page
Modified:
5/19/2016
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#44642
Adding Notes and Highlights in VitalSource Bookshelf Question: How do I add notes and highlights within VitalSource bookshelf? Answer: To add notes and highlights within VitalSource bookshelf, perform the following: VitalSource Bookshelf Online 1.
Modified:
6/27/2019
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#38528
Adobe Flash Crashes and Freezes Browser Symptom: Adobe Flash Crashes and Freezes Browser when attempting to load a page with flash content. This could include one of the following Student resources: • eCampus Student and Faculty Portal Login Page
Modified:
1/14/2015
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#40701
Aplia MindTap Homework Score Appears Inaccurate Question: Why do my attempts at completing the Aplia MindTap Homework not change my score for the homework, or show a score that is not accurate? Answer: The Grading option for this course is set to
Modified:
1/2/2016
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#44769
Assignments and Quizzes are not Available in MyLabs Symptom: When accessing MyLabs, there are no assignments or quizzes available. Cause: The issue can be caused by the following reasons: • The instructor has not scheduled a start date for the
Modified:
5/5/2015
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#36997
Assignments tab Missing in Office Online When Editing MyEducator Files Question: Why am I missing the Assignments tab in Office Online when editing MyEducator files? Answer: Office Online does not support macros which are required to complete the
Modified:
5/21/2020
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#51249
Being Prompted to Login When Accessing WileyPLUS Symptom: When I click the link for my WileyPLUS assignment, I am brought to a page asking for username and password; my eCampus credentials do not work. Cause: This issue can be caused by one or more
Modified:
1/5/2015
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#43821
Big 5 Personality Link Loops Symptom: When I click the link under materials for the Big 5 Personality assignment it takes me to the Learning Activity. When I click the materials here, it takes me back to the assignment. Cause: The links under
Modified:
3/1/2017
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#47273
Black/Grey Content Shown Instead of Text When Viewing Vital Source Bookshelf eBook Symptom: Various symptoms occur when attempting to view the eBook via the Bookshelf app on a Windows 10 computer or attempting to install the Bookshelf App on a
Modified:
2/17/2017
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#47444
Bongo Presentation Recording Issues Symptom: After recording a Microsoft Office PowerPoint presentation video within Bongo, I notice the presentation does not progress through the slides on playback. Cause: This is caused when the presentation does
Modified:
9/30/2019
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#49980
Brochure Builder Information is Not in English Symptom: After typing my name in the Brochure Builder and clicking Begin, the text on the Choose a Theme page is not in English. Cause: This is by design. The text on this page is a placeholder showing
Modified:
4/10/2014
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#41005
Cannot Change Email Address in VitalSource Bookshelf Symptom: I cannot remove my previous VitalSource Bookshelf email address in order to log in with the correct one. Cause: This is caused by the preferences being saved on a file to the machine.
Modified:
4/17/2015
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#44628
Cannot Open Microsoft Office Document from eCampus Symptom: I cannot open a Microsoft Office document directly from the Materials section of the Learning Activity or Assignment within a course through the Student and Faculty Portal. Cause: This...
Modified:
9/29/2019
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#40991
Case Boxes not Formatted Correctly in i-Human Symptom: Case boxes are too big or text is cut off inside of the case player. Cause: This can be caused by the browser zoom being too high or the size of the text is too large. Resolution: To adjust the
Modified:
6/17/2017
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#47700
CJi Interactive Multi-Media Not Loading Symptom: When I try to access CJi Interactive Multi-Media I receive a blank page. Cause: This issue is caused by Adobe Flash player not being installed. Resolution: To resolve the issue, download and install
Modified:
1/5/2015
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#44672
Classroom Videos Not Do Load Symptom: When attempting to view videos within a classroom or workshop, the window is black and the video does not load. Cause: This issue may be caused by one (1) or more of the following: • Corrupt cache and cookies
Modified:
10/30/2018
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#37984
Connection to the Server Failed Error Recording on Audio Ace Symptom: When I attempt to record on Audio Ace, the following error is received: • Server Error: Connection to the server failed Cause: This issue may be caused by one or more of the
Modified:
3/20/2014
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#40828
Contacting Glogster Technical Support Question: Who do I contact for issues with the Glogster website? Answer: Please contact Glogster Technical Support directly at (888) 702-4106. Additional Information: There is no additional information. We
Modified:
2/16/2016
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#46188
Contacting LabSim Technical Support Question: How do I contact LabSim Technical Support? Answer: To contact LabSim Technical Support, call (800) 877-4889. LabSim support hours of operation are Monday - Friday, 8 a.m to 5 p.m. MST. Additional
Modified:
6/3/2015
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#27750
Contacting MathLab for MathXL Technical Support Question: How do I contact MathLab for MathXL Technical Support? Answer: To contact MathLab for MathXL Technical Support, perform the following: 1. Go to
Modified:
12/30/2019
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#27829
DiSC Platinum Rule Assessment Results Question: Where can I find my DiSC Platinum Rule Assessment results? Answer: To locate the results, perform the following: 1. Click Class Home from the Student and Faculty Portal homepage 2. Locate and click the
Modified:
1/27/2015
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#31513
Download VitalSource Bookshelf Question: How do I download and install VitalSource Bookshelf? Answer: To download and install VitalSource Bookshelf, please follow one of the options below: 1. Access the Bookshelf Download Page 2. See the attached
Modified:
8/8/2019
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#38516
Download VitalSource eBooks Question: How do I download a VitalSource eBook? Answer: To download a VitalSource eBook, an active internet connection will be required and VitalSource Bookshelf Desktop will need to be installed. Once both of the
Modified:
9/8/2019
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#38574
Downloading and Using the McGraw-Hill ReadAnywhere App Question: How do I install and use the McGraw-Hill ReadAnywhere App? Answer: To install and use ReadAnywhere, follow these steps: 1. Install the ReadAnywhere app from the App Store (for iOS
Modified:
2/15/2019
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#49545
eBook or PDF Not Opening in Adobe Reader Symptom: When opening an eBook (or other PDF file), the file tries to open in another incorrect program instead of Adobe Reader. The eBook or PDF file may display strange characters when opened. Cause: One or
Modified:
3/15/2017
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#27875
Electronic Reserve Readings (ERR) Link Brings up Search Results and not Articles Symptom: When I access the Electronic Reserve Readings (ERR) for the week it shows links for searches, but not actual articles. Example: Cause: There are no single
Modified:
1/26/2015
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#36240
