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Cannot Open Microsoft Office Document from eCampus
Cannot Open Microsoft Office Document from eCampus
Modified:
09/29/2019
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eCampus
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#40991
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Classroom
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Materials
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Multimedia
Cannot Open Microsoft Office Document from eCampus
Symptom:
I cannot open a Microsoft Office document directly from the Materials section of the Learning Activity or Assignment within a course through the Student and Faculty Portal.
Cause:
This issue may occur due to one or more of the reasons below:
  • A Microsoft Office dialog box is open somewhere preventing the file from being viewed
  • Browser is not indicating the file has been downloaded
  • Documents are not associated properly and opening with the wrong Microsoft Office program
  • Microsoft Office is not activated or installed
  • A pop-up blocker is preventing the Open/Save window from appearing
  • Office Online extension installed (Google Chrome or Microsoft Edge)
Resolution:
To resolve the issue, please perform one or more of the following:
  • Close all Microsoft Office documents (Word, PowerPoint, Excel, etc), then attempt to open the file from the Materials section again
     Note: If there are no files open but the issue persists, check the Task Manager for running processes (e.g. word.exe) and click to End Process, if listed.
  • Save the file, and then attempt to open from the saved location (e.g. Downloads, Desktop)
     Note: If there is no indication the file is downloading, please maximize the browser to full view or check the browser's Downloads list by pressing the following keys:
    • Apple Mac: Option+Command+L
    • Microsoft Windows: Ctrl+J
  • Confirm the file is associated with the correct Office product
  • Verify Microsoft Office in installed through the Control Panel, Applications, All Programs, etc.
  • Disable or add exception to pop-up blocker in the browser
  • Remove or disable the Office Online extension
Additional Information:
For additional information on Changing File Association and Problems Openning Word Documents, please see the Related Articles section to the right.
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