Applying for Jobs or Internships on PhoenixLink Question: How do I apply for jobs or internships in PhoenixLink? Answer: To apply for jobs and internships in PhoenixLink perform the following: 1. Click the Careers tab in eCampus 2. Click Jobs &
Modified:
8/21/2018
|
#48265
Broken Profile Picture Symptom: I have a broken Profile picture (avatar) by my name in MyPhoenix. Cause: This may be the result of a corrupted profile image file. Resolution: To resolve this issue, the avatar will need to be uploaded again.
Modified:
5/5/2020
|
#45109
Changing Personal Information in MyPhoenix Question: How do I change my email address and/or other personal information in MyPhoenix? Answer: To change your personal information in MyPhoenix, please perform the following steps: 1. Login to the
Modified:
5/5/2020
|
#37157
Chat and Instant Message Privacy Question: Who can see my chats in eCampus Instant Messenger? Are they private? Answer: The only people who have visibility to any chat conversation are the two people holding the conversation. University of Phoenix
Modified:
11/5/2014
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#29941
Chat Contact List and Classmates Question: Will my classmates still be listed in the Chat Contact list after the class ends? Answer: • Previous classes and classmates will remain in the Chat toolbar for 90 days after the official end date •
Modified:
3/12/2015
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#29942
Community: Default Profile Privacy Settings Question: Which Community Profile Privacy Settings are private by default? Answer: To view your Privacy Settings, click My Profile in the upper-right corner of the Home page. The following settings are
Modified:
11/22/2014
|
#30559
eCampus Chat Technical Requirements Question: Are there technical requirements for using eCampus Chat? Answer: Chat requires the use of Adobe Flash Player. Students and faculty members are prompted to install the program if not already resident on
Modified:
1/29/2015
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#29953
eCampus Group Chat Feature Question: Is there an option to group chat within the Student and Faculty Portal Chat feature? Answer: Yes, to access group chat, please perform the following: 1. Log in to ecampus.phoenix.edu 2. Click the Chat tool Note:
Modified:
4/10/2018
|
#29954
Error Attempting To Access Profile Symptom: When I attempt to access my Profile, I receive the following error: There was a problem loading the profile data Cause: This issue may be caused by one or more of the following: • Profile not
Modified:
5/4/2020
|
#40798
Error Changing Profile Information Symptom: When trying to update My Profile information, the following error occurs: There was a problem loading the profile data or Error An error occurred while trying to save your data. Please try agai
Modified:
5/5/2020
|
#46934
Error Saving Profile Symptom: When I try to save my profile information, the following error occurs: ERROR Please correct the error(s) indicated below." No corrections are indicated below Cause: The Academic Information and Professional Information
Modified:
5/4/2020
|
#44371
Gray Window When Accessing Tools on PeTs Toolbar Symptom: When I select any features in the Tools (PeTs) toolbar on eCampus, all that is displayed is a blank gray page. Cause: One or more of the following may cause the issue: • Adobe Flash Player
Modified:
1/26/2015
|
#32270
How to Change Time Zones in eCampus Question: How do I change time zones in eCampus? Answer: To change time zones in eCampus do the following: 1. Log in to the University Portal 2. Click on your name 3. Select My Profile 4. Click the Content tab 5.
Modified:
11/5/2019
|
#48485
Incorrect Gender in Profile Symptom: My gender is incorrect in my Profile. Cause: Your gender was entered incorrectly upon registration. Resolution: Please complete one of the following: • Students: Make your Academic Advisor aware, then contact
Modified:
5/4/2020
|
#31089
Incorrect Military Status in Profile Symptom: Military status is incorrect in my Profile. Cause: This is caused when the military status had been entered incorrectly upon registration. Resolution: To resolve this issue, please perform the following:
Modified:
5/4/2020
|
#31090
New Messages in eCampus Chat Question: Where will new messages appear in the eCampus Chat? Answer: New messages received for the first time will open a new Chat window, to the left of the Chat Contact list. Additional messages will open in new tabs
Modified:
3/14/2014
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#29936
Online Shopping Cart Question: What is the Online Shopping Cart? Answer: On Monday, March 30 2015, we launched the new Online Shopping Cart on phoenix.edu. The Online Shopping Cart allows current students and professionals to navigate, self-select
Modified:
4/4/2018
|
#46259
Profile Completeness Percentage Question: How to I get My Profile Completeness to 100%? Answer: Your profile has to meet the following requirements to reach 100% completeness: • Every field in the profile tab must be completed • You must choose a
Modified:
5/5/2020
|
#32341
Remove My Profile Picture Question: How can I remove the picture from My Profile? Answer: There currently is not an option to remove the picture. Note: An image of a blank page can be uploaded as your picture if you no longer want a personal picture
Modified:
5/4/2020
|
#44396
Removing Friend from Chat Question: How do I remove a friend from Chat? Answer: To remove a friend from Chat, perform the following: 1. Click Chat () in the Tools window at upper-right 2. Select the friend you would like to remove 3. Click Profile...
Modified:
6/26/2018
|
#32188
Resume in PhoenixLink Question: How long will a resume remain in Pending status in PhoenixLink? Answer: The first resume that is submitted in PhoenixLink must be approved by an Administrator. Once the resume is approved, it will be available to
Modified:
11/14/2017
|
#48055
Sideways Profile Picture Symptom: When a Phoenix Connect profile picture is uploaded to the website, it is turned sideways. Cause: The camera used has a rotation sensor which wrote the orientation into the EXIF metadata of the picture. Resolution:
Modified:
7/22/2016
|
#46899
Student Name Change Request Question: How can I get my name changed in the system? Answer: To have your name changed, please contact your Academic Advisor. Your Academic Counselor's contact information can be located under Program Information on the
Modified:
2/7/2019
|
#24557
Unable to load Profile Symptom: When attempting to open My Profile, the following message is displayed and never changes: Loading profile... please wait Cause: This issue may occur due to one (1) or more of the following reasons: • Corrupted cache
Modified:
5/4/2020
|
#38103
Updating Personal Information in MyPhoenix Question: How do I update my address and other personal information that may be out of date or incorrect? Answer: To update your personal information, please perform the following: 1. Log into MyPhoenix at
Modified:
5/5/2020
|
#1865
Upload Profile Picture in PhoenixLink Question: How do I upload a profile Picture in PhoenixLink? Answer: To upload a photo in PhoenixLink, perform the following steps: 1. Click the Careers tab in eCampus 2. Click My Account 3. Click Personal 4.
Modified:
5/6/2018
|
#48262
Uploading or Changing My Profile Photo Avatar Question: How do I upload my photo or avatar to My Profile? Answer: To upload your avatar and photo, please perform the following: 1. Click the avatar icon to the upper-left of the site 2. Hover Over the
Modified:
5/4/2020
|
#31079
