"About Blank" Window Opens When Course Document is Downloaded Symptom: When I attempt to download a course document, a blank browser page or tab appears. The page may be labeled about: blank or something similar. Cause: The link downloads a document
Modified:
11/13/2018
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#47637
Accessing McGraw-Hill Connect Question: How do I access McGraw-Hill Connect assignments and activities referenced within my classroom? Answer: Note: Students must follow the steps below before the weekly links for Connect assignments or readings...
Modified:
12/5/2019
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#48515
Accessing McGraw-Hill Connect via Mobile Devices Question: How can I access McGraw-Hill Connect using my iPad or Android tablet? Answer: According to McGraw-Hill, Connect should be accessible on iPad and Android devices using the Puffin mobile web
Modified:
4/12/2020
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#48525
Accessing StatCrunch Question: How do I access StatCrunch? Answer: StatCrunch is a tool within MyStatsLab and can only be accessed through activities in MyStatsLab To access StatCrunch, perform the following: 1. Access MyStatsLab 2. Open a problem
Modified:
10/29/2019
|
#41093
ACES Self-Assessment System Requirements Question: What are the system requirements for the ACES Self-Assessment? Answer: The requirements are listed at the following website: •
Modified:
12/4/2017
|
#47948
Adding Content in LiveBinder Question: How do you add content to a tab created in LiveBinder? Answer: To add content to a LiveBinder tab, select Add Content. This will bring up a box where you can: • Name the tab • Add a text box, text title page
Modified:
5/19/2016
|
#44642
Adding Notes and Highlights in VitalSource Bookshelf Question: How do I add notes and highlights within VitalSource bookshelf? Answer: To add notes and highlights within VitalSource bookshelf, perform the following: VitalSource Bookshelf Online 1.
Modified:
6/27/2019
|
#38528
Adobe Flash Crashes and Freezes Browser Symptom: Adobe Flash Crashes and Freezes Browser when attempting to load a page with flash content. This could include one of the following Student resources: • eCampus Student and Faculty Portal Login Page
Modified:
1/14/2015
|
#40701
Apple Safari Not Playing Adobe Flash-Based Videos Symptom: I cannot play an Adobe Flash Player based video in Apple Safari, even after installing Flash on to the browser. Cause: This is caused by the Safari browser not automatically enabling Flash,
Modified:
12/9/2018
|
#47479
Assignment Loop Symptom: When I try to access my Assignment or Learning Activity, I am seemingly stuck in a loop, as a similar page loads. Cause: Occasionally, related Learning Activities and Assignments have multiple links and some of those links
Modified:
6/26/2017
|
#47713
Assignments Missing in MyMathLab Symptom: There are no assignments showing in the calendar for MyMathLab or you receive the following message: This assignment is now past due. Please contact your instructor Cause: Assignments are only visible within
Modified:
1/20/2015
|
#37086
Biology Labs Missing Start Lab Button Symptom: Start Lab button is missing when attempting to access the following Biology Labs: • CardioLab • LeafLab • EvolutionLab • FlyLab Cause: One or more of the following may cause the issue: •
Modified:
1/21/2015
|
#36765
Brochure Builder Browser Support Symptom: When accessing the Brochure Builder, the following message appears: You are using an unsupported browser and you experience may be impacted. Cause: This is caused by launch
Modified:
11/13/2017
|
#48049
Brochure Builder Information is Not in English Symptom: After typing my name in the Brochure Builder and clicking Begin, the text on the Choose a Theme page is not in English. Cause: This is by design. The text on this page is a placeholder showing
Modified:
4/10/2014
|
#41005
Cannot access Learning Activities in MyFoundationsLab Symptom: When I open Writing Learning Path for review in MyFoundationsLab the following message is displayed: No activities Cause: This issue may be caused by one or more of the following: •
Modified:
1/13/2015
|
#41222
Cannot Change Email Address in VitalSource Bookshelf Symptom: I cannot remove my previous VitalSource Bookshelf email address in order to log in with the correct one. Cause: This is caused by the preferences being saved on a file to the machine.
Modified:
4/17/2015
|
#44628
Cannot Open Microsoft Office Document from eCampus Symptom: I cannot open a Microsoft Office document directly from the Materials section of the Learning Activity or Assignment within a course through the Student and Faculty Portal. Cause: This...
Modified:
9/29/2019
|
#40991
CJi Interactive Multi-Media Not Loading Symptom: When I try to access CJi Interactive Multi-Media I receive a blank page. Cause: This issue is caused by Adobe Flash player not being installed. Resolution: To resolve the issue, download and install
Modified:
1/5/2015
|
#44672
Classroom Videos Not Do Load Symptom: When attempting to view videos within a classroom or workshop, the window is black and the video does not load. Cause: This issue may be caused by one (1) or more of the following: • Corrupt cache and cookies
Modified:
10/30/2018
|
#37984
Complete Recording Processing in YouSeeU Question: How do complete a recording marked as processing... in YouSeeU? Answer: After submitting your recording, your activity Status may show that that the video is still processing… The processing time
Modified:
3/10/2017
|
#44615
Contacting Glogster Technical Support Question: Who do I contact for issues with the Glogster website? Answer: Please contact Glogster Technical Support directly at (888) 702-4106. Additional Information: There is no additional information. We
Modified:
2/16/2016
|
#46188
Create New Food Item in WileyPLUS iProfile 3.0 Question: How do I create new food item in Wiley WileyPLUS iProfile 3.0? Answer: To create new food items in WileyPlus perform the following: 1. Access WileyPLUS 2. Open iProfile 3. Click on Food...
Modified:
11/21/2016
|
#41241
Download VitalSource Bookshelf Question: How do I download and install VitalSource Bookshelf? Answer: To download and install VitalSource Bookshelf, please follow one of the options below: 1. Access the Bookshelf Download Page 2. See the attached
Modified:
8/8/2019
|
#38516
Downloading Brochure from Brochure Builder Question: How do I download my completed brochure from the Brochure Builder? Answer: To download the brochure, perform the following steps: 1. Once completed with the brochure, click Finish (this option...
Modified:
11/11/2017
|
#48048
Downloading Microsoft Image Academy Software Question: How do I download Microsoft Image Academy software once I've registered? Answer: To download Microsoft Image Academy Software, follow these steps: 1. Log into the Image Academy Web Store with...
Modified:
3/9/2017
|
#47490
Electronic Reserve Readings (ERR) link not working Symptom: When accessing my Electronic Reserve Readings link for my course, I receive one of the following: • The wrong article • A message that the article is not available Cause: This issue can
Modified:
1/20/2015
|
#36880
Error Displays When Attempting to Access a MyLab Product Symptom: When I log into a MyLab product, the following error occurs: An Error Has Occurred We are sorry, requested course materials have not yet been created: You cannot access this portion...
Modified:
2/26/2017
|
#38014
Financial Accounting Standards Board (FASB) Codification System Credentials Question: What are the username and password for the FASB Codification System website? Answer: The credentials for the FASB site are provided within the Classroom under
Modified:
3/22/2020
|
#37337
How to Earn Mastery Points in MyMathLab Question: How do I earn Mastery Points in MyMathLab? Answer: To earn Mastery Points in MyMathLab, perform the following: 1. Access MyMathLab from the materials page 2. Click Study Plan 3. Click View all
Modified:
5/14/2017
|
#40854
Import Lists into QuickBooks Online Question: How do I import lists into QuickBooks Online? Answer: The Faculty member will provide a file with data to be imported. Once you receive this file, please perform the following: 1. Save the file to your
Modified:
6/3/2016
|
#44373
