"About Blank" Window Opens When Course Document is Downloaded Symptom: When I attempt to download a course document, a blank browser page or tab appears. The page may be labeled about: blank or something similar. Cause: The link downloads a document
Modified:
11/13/2018
|
#47637
Access Companion Site for eBook Question: How do I access online content such as exercises, hyperlinks, videos, or referenced information within my provided eBook? e.g. When clicking the links in the text they do not direct me to the material and/or
Modified:
2/23/2020
|
#43891
Accessing Labs after Due Date Question: Can I access my Late Nite Lab after the due date has passed? Answer: Late Nite Lab access is contingent upon the due date. The Faculty member has the ability to make adjustments to the due date to allow access
Modified:
2/9/2017
|
#47410
Accessing McGraw-Hill Connect Question: How do I access McGraw-Hill Connect assignments and activities referenced within my classroom? Answer: Note: Students must follow the steps below before the weekly links for Connect assignments or readings...
Modified:
12/5/2019
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#48515
Accessing McGraw-Hill Connect LearnSmart SmartBooks Question: How do I access my SmartBook readings within Connect without being required to complete the Assignments or knowledge check type questions? Answer: To access your readings within Connect,
Modified:
9/4/2019
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#49810
Accessing McGraw-Hill Connect via Mobile Devices Question: How can I access McGraw-Hill Connect using my iPad or Android tablet? Answer: According to McGraw-Hill, Connect should be accessible on iPad and Android devices using the Puffin mobile web
Modified:
4/12/2020
|
#48525
Accessing WileyPlus eBooks in VitalSource Question: How can I access the WileyPlus readings in VitalSource? Answer: To access the WileyPlus readings in VitalSource, perform the following: 1. Install VitalSource Bookshelf (Desktop or Mobile) 2....
Modified:
4/1/2019
|
#47419
ACES Self-Assessment System Requirements Question: What are the system requirements for the ACES Self-Assessment? Answer: The requirements are listed at the following website: •
Modified:
12/4/2017
|
#47948
Additional Add To Choices in AMT Time Logs Question: When filling out the Assessment Management Tool (AMT) Time Logs why is there more than one option for Add to? Answer: Students in ADMv20 have different informational requirements than My Time...
Modified:
2/15/2017
|
#47430
AMT Entry Overlaps With Another Entry Symptom: When attempting to add or edit an entry in My Time Logs, the following error occurs: This entry overlaps with another entry. Please edit date(s) or time(s). Cause: This error may occur for the following
Modified:
7/23/2018
|
#47447
AMT Time Logs Export Hours Allocation is Incorrect Symptom: When I attempt to use the Export feature in AMT Time Logs, the Microsoft Office Excel workbook does not have the correct hours allocated. For example, one category contains all my hours
Modified:
3/11/2019
|
#49825
Assignment Loop Symptom: When I try to access my Assignment or Learning Activity, I am seemingly stuck in a loop, as a similar page loads. Cause: Occasionally, related Learning Activities and Assignments have multiple links and some of those links
Modified:
6/26/2017
|
#47713
Assignment Not Showing as Submitted in Classroom Symptom: My assignment is not showing as submitted in the Classroom even after I have completed it. Note: this may include assessments and exams, or any work requiring a grade for a completed
Modified:
7/12/2018
|
#41040
Assignments and Quizzes are not Available in MyLabs Symptom: When accessing MyLabs, there are no assignments or quizzes available. Cause: The issue can be caused by the following reasons: • The instructor has not scheduled a start date for the
Modified:
5/5/2015
|
#36997
Assistance With Faculty Provided Materials Question: How can I get assistance regarding issues with links to materials provided by my instructor? Answer: Links to material that have been provided by your instructor to external websites, that are not
Modified:
11/5/2014
|
#41209
Blank page opens when clicking Materials link Symptom: When clicking a link in the materials section of a learning activity or assignment page on the syllabus, a blank page or about:blank window will open up but no download appears or opens. Cause:
Modified:
1/25/2017
|
#47379
Brochure Builder Browser Support Symptom: When accessing the Brochure Builder, the following message appears: You are using an unsupported browser and you experience may be impacted. Cause: This is caused by launch
Modified:
11/13/2017
|
#48049
Cannot Access CJSearch Symptom: When I attempt to access CJSearch, I receive the following error message: We are sorry, requested course materials have not yet been created: You cannot access this portion of your course until your instructor has
Modified:
9/2/2017
|
#47884
Cannot Access Foundations Lab Assignment Symptom: I cannot access MyFoundationsLab assignment as the assignment is grayed out. Cause: The Skills Check is a prerequisite and must be completed prior to accessing your assignment.. Note: The Skills...
Modified:
1/21/2015
|
#36566
Cannot access Learning Activities in MyFoundationsLab Symptom: When I open Writing Learning Path for review in MyFoundationsLab the following message is displayed: No activities Cause: This issue may be caused by one or more of the following: •
Modified:
1/13/2015
|
#41222
Cannot Post to Previous Course Symptom: I am unable to post new messages or submit assignments to a class that has ended. Cause: A course will automatically enter a dormant or archived state approximately two months after the course end date. This
Modified:
1/8/2018
|
#48109
Cannot Take Quiz Me in MyMathLab Symptom: I receive the following dialog box when I try to access Quiz Me in MyMath Lab: You must work or re-work at least one question in this Objective and answer it correctly before you can access Quiz Me. Cause:
Modified:
5/10/2017
|
#41211
Citing Course Material Question: How do I create American Psychological Association (APA) citations and sources when referencing material from the course Syllabus? Answer: Class materials can be cited using the Reference and Citation Generator: 1.
Modified:
6/7/2018
|
#47865
Constitution Quiz Question: How do I access the constitution quiz? Answer: The Constitution Quiz can be access by clicking the following link: • http://www.phoenix.edu/colleges_divisions/office-of-the-president/constitution-day.html Note: Flash
Modified:
10/10/2017
|
#47993
Create-a-Plate Access Issues Symptom: I receive errors or encounter slowness in loading attempting to access Create-a-Plate. Cause: These issues can often occur on Saturday nights, preventing Create-a-Plate to load the site. Resolution: Please wait
Modified:
3/5/2019
|
#49819
Creating Binders in Live Binders Question: How do I create a Binder in Live Binders? Answer: To create a Binder in Live Binders, please perform the following: 1. Navigate to LiveBinders.com 2. Click Log In, in upper-right 3. Enter your username in
Modified:
4/19/2016
|
#44164
Dates Incorrect Within Local Campus Class Symptom: When I look within my course, the dates listed are incorrect or weeks are showing that they are beginning or ending on different dates than what is reflected in the start date of my course. Cause:
Modified:
3/21/2018
|
#44054
Downloading Brochure from Brochure Builder Question: How do I download my completed brochure from the Brochure Builder? Answer: To download the brochure, perform the following steps: 1. Once completed with the brochure, click Finish (this option...
Modified:
11/11/2017
|
#48048
Export Piktochart to Microsoft Office PowerPoint Presentation Question: How do I export my Piktochart Presentation to Microsoft Office PowerPoint? Answer: It is best to use a Presentation format template so that you'll have 4:3 width-to-height ratio
Modified:
7/17/2018
|
#48343
File Type Error on Attempt to Submit Assignment Symptom: When I try to submit my assignment in the classroom, the following error occurs: Failed - file type is not acceptable; allowed file types are .txt, .doc, .docx, .htm, .html, .rtf, .xml, .pdf,
Modified:
11/16/2016
|
#46058
