Search Filters Applied
Filter your results:
Adobe Flash Player Uninstaller Symptom: I am unable to uninstall Flash Player with the normal uninstall procedure. Cause: The installation has become corrupt or damaged. Resolution: Adobe has developed an uninstaller that can be utilized to remove
Modified:
2/14/2012
|
#32311
Apple Macintosh Users Accounts Question: How do I create a new user account on Apple Mac OS X, locate user accounts, or determine if I have administrative access to make changes? Answer: Access user accounts To access your user accounts follow the
Modified:
6/21/2017
|
#47708
Capturing a Screen shot in Apple Mac OS X Question: How do I capture a screenshot on an Apple Mac OS X computer? Answer: A screenshot (or screen capture) is a way of taking a picture of what is displayed on your computer screen. This picture will be
Modified:
5/16/2019
|
#36978
Change Date and Time Settings Question: How do I change my date and time settings on my computer? Answer: To adjust your computers date, time and time zone, perform the following: Microsoft Windows 10, 8, & 8.1 1. Ensure you are in Desktop mode 2.
Modified:
10/20/2016
|
#32007
Changing File Associations Question: How do I change the program associated with a particular file type? Answer: To change the program associated with a particular file type, please save the file to your computer and perform the following steps:
Modified:
10/14/2017
|
#21679
Check for a Program on Apple Mac Question: How do I check to see if I have a specific program installed on my computer running Apple Mac? Answer: To check for programs on a Mac computer, please access
Modified:
6/21/2018
|
#48319
Clearing Cache and Cookies in Firefox on Mac Question: How do I clear Cache and Cookies in Mozilla Firefox on a MAC OSX? Answer: Note: Try clearing phoenix.edu cookies before clearing all the browser cache and cookies, if the URL that is having
Modified:
12/17/2019
|
#39451
Contacting Apple, Inc. Technical Support Question: How do I contact Apple, Inc. Technical Support? Answer: To contact Apple, Inc. Technical Support, please select one (1) of the following: • iPod, Mac and iPad technical support: 1-800-275-2273 •
Modified:
1/19/2015
|
#37141
Create a .zip File on an Apple Mac Question: How can I create a .zip file in Apple Mac OS X? Answer: To create a .zip file perform one of the following: Method 1: 1. Open Finder 2. Locate and select the file(s) you wish to compress 3. Click File 4.
Modified:
11/22/2013
|
#36316
Create Folder on an Apple Mac OS X Question: How do create a folder on a Apple Mac OS X Operating System? Answer: To create a folder, please see the following link: • https://support.apple.com/kb/PH25633?locale=en_US Note: Even though the article
Modified:
4/29/2018
|
#47114
Creating Internet Desktop Shortcuts on an Apple Macintosh Question: How do I create a desktop shortcut to a website on an Apple Macintosh? Answer: To create a desktop shortcut for a website on a Mac, follow these steps: 1. Launch Safari 2. Navigate
Modified:
8/29/2017
|
#47868
Cut, Copy, and Paste on Apple Mac Question: How do I Cut, Copy, and Paste with a Mac? Answer: Text can be copied and pasted between almost any webpage and almost any document or application. For example, you could copy text from one webpage to
Modified:
12/14/2017
|
#41182
Direct Adobe Reader Download Question: Is there a direct link to the Adobe Reader installer? Answer: The link below will allow you to choose your operating system and version of Adobe Reader. This will provide a one time download file to install
Modified:
12/20/2015
|
#22501
Empty 1098-T Tax Form on Mobile Devices Symptom: When I open the Tax Form 1098-T, all fields within the document are empty. Cause: You are opening the 1098-T on an unsupported device such as an Apple iPad or other mobile device. Resolution: Please...
Modified:
2/7/2018
|
#41160
[[articleBody:Title,required]] Question: [[articleBody:Question,required]] Answer: [[articleBody:Answer,required]] Additional Information: [[articleBody:Additional_Information]] We welcome and appreciate your feedback! Privacy Policy | Website Terms
Modified:
9/26/2019
|
#42889
Flushing the Domain Name System (DNS) Resolver Cache Question: How do I flush my DNS Resolver cache? Answer: To flush the DNS, please perform one (1) of the following: Microsoft Windows 7 1. Click Start 2. Enter cmd in the Search programs and files
Modified:
3/23/2020
|
#25774
IBM SPSS Statistics Software Expiration Question: How long does the SPSS software remain activated? Answer: SPSS is no longer provided for free by the University. However, it is available from our IBM Partner at the discounted price of $50.00.
Modified:
11/13/2018
|
#45910
Install Microsoft Access on Mac OSX Question: Can I install Microsoft Access on Mac OSX? Answer: Microsoft does not make a version of Access for Mac OSX. The student will need to use a Windows computer for the class or install Parallels Desktop for
Modified:
7/26/2016
|
#46910
Installing Adobe Reader on an Apple Macintosh Question: How do I install Adobe Reader on an Apple Macintosh? Answer: To install the newest version of Adobe Reader for Mac, perform the following: 1. Go to Adobe's website at http://www.adobe.com 2.
Modified:
10/18/2017
|
#20237
Installing Oracle Java in Apple Mac OS X 10.7 or Greater Question: How do I install Java on a Apple Mac with Mac OS 10.7 or greater? Answer: To install java in Mac OS 10.7 or greater, perform the following: 1. Go to the Java website at:
Modified:
3/14/2014
|
#36902
Installing Third Party Applications in Apple MacOS Symptom: I am unable to install a program on my Apple Macintosh computer due to the following message: Your security preferences allow installation of only apps from the Mac App Store and identified
Modified:
10/19/2018
|
#40644
Locating a File or Program on Apple MacOS Question: How do I locate files or programs on my MacOS? Answer: To locate files or programs on your computer, please complete the steps in one (1) or more of the methods below: Spotlight Spotlight is a tool
Modified:
12/22/2019
|
#46521
MAC Program Has Become Unresponsive Symptom: A Macintosh program such as Microsoft PowerPoint, Word, Excel, Finder, Safari, or other application has stopped responding to commands. Usually the window will have a spinning colored orb, pin wheel, or
Modified:
8/18/2015
|
#41816
Missing Scroll Bar in Macintosh Windows Symptom: In a browser or a program on a Macintosh, I am unable to scroll and there is no scroll bar to select. Cause: Scroll Bar preference is not set to Always Resolution: To set the Scroll Bars to Display...
Modified:
5/20/2020
|
#51242
Performing a Ping in Apple Macintosh OS X Question: How do I perform a ping when running Apple Macintosh OS X? Answer: To perform a ping in OS X, perform the following: 1. Quit all open programs 2. Click on the Spotlight icon (magnifying glass) in
Modified:
11/17/2016
|
#47174
Performing a Trace Route in Apple Mac OS X Question: How do I perform a trace route in OS X? Answer: To perform a trace route in OS X, perform the following: 1. Quit all open programs 2. Click on the Spotlight icon (magnifying glass) in the
Modified:
11/18/2014
|
#32187
Personal Computer Performance Issues Symptom: While using your personal home computer, the following issues may occur: • Computer runs slowly • Computer is loud • Computer freezes • Programs will not open • Computer will not turn off Cause:
Modified:
11/23/2013
|
#25035
Restarting Apple Mac OS X Computer Question: How do I restart a Mac OS X computer? Answer: To restart a Mac OS X computer, perform the following: 1. Click Apple icon in upper-left of menu bar 2. Select Restart Additional Information: There is no
Modified:
9/2/2015
|
#40084
Setting Up a Mobile Hotspot Question: How do I set up a mobile hotspot using my Android phone or iPhone? Answer: To set up a mobile hotspot, follow these steps: • Android: 1. Turn off the Wi-Fi on the phone 2. Plug the phone into a power source if
Modified:
3/18/2020
|
#51155
Updating Apple Macintosh Software Question: How do I update my Apple Macintosh software? Answer: To update your macOS software, please see the following link: • https://support.apple.com/en-us/ht201541 Additional Information: There is no additional
Modified:
10/16/2017
|
#36277
