Access Blackboard Bongo Recording Question: How do I access the Bongo site to start a recording for class assignments? Answer: To start a recording in Bongo, please perform the following: 1. Log in to https://ecampus.phoenix.edu 2. Access to the
Modified:
2/25/2019
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#49809
Access Denied Error Opening Assignment Submission in Blackboard Symptom: When opening up a submitted assignment in Blackboard you get the following error: • Access Denied Either you are not logged in or you do not have the appropriate privileges to
Modified:
2/10/2020
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#49571
Accessing IDEA Files for Connect Assignments Question: How do you access IDEA files for McGraw-Hill Connect assignments? Answer: To access IDEA files within McGraw-Hill Connect, follow perform the following: 1. Access the Connect assignment that is
Modified:
2/24/2020
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#51125
Accessing McGraw-Hill Connect via Mobile Devices Question: How can I access McGraw-Hill Connect using my iPad or Android tablet? Answer: According to McGraw-Hill, Connect should be accessible on iPad and Android devices using the Puffin mobile web
Modified:
4/12/2020
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#48525
Adding Khan Academy Class Code Question: Where do I add my Khan Academy Class Code? Answer: To add the class code perform the following steps: 1. Click on your name top right 2. Select Learner Home 3. In the menu select Teachers 4. Enter Class Code
Modified:
4/29/2020
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#51212
AMT Time Logs Export Hours Allocation is Incorrect Symptom: When I attempt to use the Export feature in AMT Time Logs, the Microsoft Office Excel workbook does not have the correct hours allocated. For example, one category contains all my hours
Modified:
3/11/2019
|
#49825
Blackboard Folder is Empty Message Symptom: When trying to access certain folders in Blackboard, I see a This folder is empty message. Cause: This is caused by one of the following reasons: • The instructor has not made the assignments and or
Modified:
1/30/2019
|
#47872
Cannot Respond to Assignment Section in Blackboard Symptom: I am unable to respond within the Assignment section of a Blackboard course. Cause: This issue occurs when the instructor has not set the Assignment to Allow class conversations....
Modified:
9/13/2018
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#47789
Chat Icon Missing on Assignment in Blackboard Symptom: When navigating to an assignment in the Blackboard Ultra classroom environment, the Class Conversations (Chat) icon top right is missing Cause: This happens when Class Conversations are not
Modified:
1/10/2019
|
#49606
Connect Student View of Grading Report Question: How do I as a student view my score or grades in McGraw Hill Connect? Answer: Note: Some classes will be setup to automatically transfer the scores from McGraw Hill Connect to the Blackboard (BB)
Modified:
5/17/2020
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#51100
Error Accessing Assignments in Blackboard Symptom: When attempting to access an Activity or Assignment, I receive the error: Sorry! Your name is not on the list. Please check with your administrator if you need access to this page. Cause: This can...
Modified:
7/13/2020
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#47769
Export Piktochart to Microsoft Office PowerPoint Presentation Question: How do I export my Piktochart Presentation to Microsoft Office PowerPoint? Answer: It is best to use a Presentation format template so that you'll have 4:3 width-to-height ratio
Modified:
7/17/2018
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#48343
Learning Team Assignment Acknowledgement in Blackboard Question: Is there a Learning Team assignment acknowledgement process in Blackboard? Answer: No,In Blackboard there is no specific learning Team Acknowledgement process. Encourage students to
Modified:
1/31/2019
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#47765
McGraw Hill Connect Assignments Blocked from Loading Symptom: When attempting to open a McGraw-Hill Connect activity in Google Chrome, after choosing Launch, a page comes up displaying: Unable to launch assignment. Valid session cookie is not...
Modified:
5/11/2020
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#51221
Missing MyEducator Submitted Assignments Symptom: MyEducator Assignments are no longer listed in the MyEducator system even after work was completed in the course. Cause: This could be caused if the Assignment results were Reset. Resolution: Please
Modified:
5/5/2020
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#49994
MyEducator Assignment Feedback Unavailable After Submission Symptom: I am unable to view my MyEducator assignment feedback after submission. Cause: You will be provided a list of questions that are marked correct/incorrect but will not be provided
Modified:
5/14/2020
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#51238
MyLabs Answer is Marked Wrong When Correct Question: What should I do when my answer in MyLabs is marked as incorrect, but when I use the Help me solve this link it is the same exact answer? Answer: Please contact your instructor regarding issues of
Modified:
1/13/2019
|
#37343
No Points Awarded in McGraw-Hill Connect Question: Why am I not receiving points for completing some Assignments or Activities within McGraw-Hill Connect? Answer: If a Connect Assignment or Activity is completed with a zero (0) point total it will
Modified:
7/1/2019
|
#49923
No Response When Clicking to Download Files in Blackboard Symptom: When I attempt to click the ellipsis icon in blackboard I do not get the prompt to preview file or download file. Additionally, in some areas, I cannot scroll down to see additional
Modified:
6/3/2019
|
#49912
Permitted File Types in Blackboard Question: What file types are permitted in Blackboard? Answer: The permitted file types for Blackboard Ultra are the following: Type Format/Extension Text/Document .txt, .doc, .docx, .htm, .html, .rtf, .wpd...
Modified:
7/22/2019
|
#49593
Practice Lab Screen Size and Button Viewing Issues Symptom: I am unable to view the entire Practice Lab screen or buttons. Cause: This may be due to a Practice Lab setting Device pop up mode and Device pop up in full screen not being enabled.
Modified:
5/11/2020
|
#51224
Previous Results in MyEducator Symptom: MyEducator Assignments tab displays previous results when linking to the site for the first time in a course I am retaking. Cause: This occurs when the MyEducator Automated Reset does not recognize you are
Modified:
10/15/2019
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#49995
Print or Download the SafeAssign Originality Report Question: How can I download or print my SafeAssign Originality Report after I submit my assignment? Answer: Note: in order to view the SafeAssign report the instructor must enable the report in
Modified:
12/19/2019
|
#51070
Recording Problem Detected in YouSeeU Symptom: After completing a Q&A activity in YouSeeU, one or more of the questions has an exclamation symbol that says "recording problem detected" when I mouse over it. I am unable to re-record the answer or
Modified:
10/8/2018
|
#48502
Resetting MyEducator Password Symptom: I am unable to submit the Microsoft Office Word document provided by MyEducator because I do not know my MyEducator password. Cause: Your MyEducator password needs to be reset. Resolution: To reset your
Modified:
10/8/2018
|
#48500
SafeAssign Displays Enabled but not Processing After Submission Symptom: SafeAssign is displaying that it is enabled but the Originality Report is not processing after the paper is submitted. Cause: This may be caused by one of the following: •
Modified:
10/16/2019
|
#49998
SafeAssign Sources Inaccessible Question: Why are my SafeAssign sources are inaccessible and are not clickable? Answer: Sources which SafeAssign detected are in the Global Database rather than the Institutional one. Assignments from other
Modified:
6/30/2020
|
#52350
SafeAssign Supported File Types Question: What file types are supported by the SafeAssign Originality report? Answer: SafeAssign only supports file types that are convertible to plain text, which includes these file types: DOCX, DOC, PPT, PPTX, PDF,
Modified:
10/4/2019
|
#49986
Saving a LinkedIn Profile in PDF Format Question: How do you export a LinkedIn profile to a Portable Document Format (PDF) file? Answer: You can save a copy of your profile or someone else’s profile in a PDF format from the introduction card on
Modified:
5/19/2020
|
#51240
Showing Answer Feedback in WileyPlus Exams Question: How does a faculty member allow students to see their answer feedback in WileyPlus exams? Answer: To enable answer feedback, follow these steps: 1. Access the WileyPlus Gradebook 2. Select the
Modified:
3/19/2020
|
#51156
