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Access Blackboard Bongo Recording Question: How do I access the Bongo site to start a recording for class assignments? Answer: To start a recording in Bongo, please perform the following: 1. Log in to https://ecampus.phoenix.edu 2. Access to the
Modified:
2/25/2019
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#49809
Access to Blackboard After Course Ends Question: How long after a course ends will I have access to Blackboard classes? Answer: This is up to the faculty’s discretion. A faculty member has to close the course to prevent students accessing and
Modified:
12/30/2019
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#47738
Accessing Blackboard Classroom Question: Where can I access the Blackboard classroom? Answer: Students and faculty can access the Blackboard classroom from the following locations: eCampus Home • Current Classes • Previous Classes • Future
Modified:
2/11/2020
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#47745
Accessing IDEA Files for Connect Assignments Question: How do you access IDEA files for McGraw-Hill Connect assignments? Answer: To access IDEA files within McGraw-Hill Connect, follow perform the following: 1. Access the Connect assignment that is
Modified:
2/24/2020
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#51125
Accessing McGraw-Hill Connect LearnSmart SmartBooks Question: How do I access my SmartBook readings within Connect without being required to complete the Assignments or knowledge check type questions? Answer: To access your readings within Connect,
Modified:
9/4/2019
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#49810
Accessing the Interactive Blackboard Ultra Tutorial (IBU) Question: How can I access the Interactive Blackboard Ultra Tutorial (IBU)? Answer: The Interactive Blackboard Ultra Tutorial (IBU) is a virtual tour of Blackboard accessible from the
Modified:
2/27/2019
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#49814
Accessing Tutor.com Services Question: How do I access Tutor.com services for math tutoring? Answer: To access math tutoring with Tutor.com in Blackboard, please perform the following: 1. Log into https://ecampus.phoenix.edu 2. Access the desired
Modified:
4/2/2020
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#41887
Alexander Street Sample Video Symptom: When attempting to view Alexander Street videos, I am brought to a sample clip and the full video does not play. Cause: This is typically caused by corrupted or outdated temporary Internet files in the browser.
Modified:
4/15/2019
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#49862
Allow the Adobe Flash Player in Firefox 57 and above Question: How do I allow Flash videos to play in Firefox 57 and above when being blocked? Answer: To allow the Adobe Flash Player to run in Firefox 57 above, perform the following steps: 1. Click
Modified:
2/22/2018
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#48150
AMT Time Logs Export Hours Allocation is Incorrect Symptom: When I attempt to use the Export feature in AMT Time Logs, the Microsoft Office Excel workbook does not have the correct hours allocated. For example, one category contains all my hours
Modified:
3/11/2019
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#49825
Anonymous Posts in Blackboard Question: Why are my posts and assignments missing or display as being posted by Anonymous after I have been re-added to my Blackboard course? Answer: If you have been removed from a course, all previous posts and
Modified:
1/30/2019
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#47874
Arizona Clock in Blackboard Question: Is there a way to see what the Arizona time is compared to my current time zone within the Blackboard classroom environment? Answer: Yes, Blackboard has recently added an Arizona Clock that will allow you to see
Modified:
4/4/2019
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#49855
Attachments in Blackboard Discussions Question: Does Blackboard allow attachments within discussion messages? Answer: Yes, Blackboard now allows you to add attachments to discussion responses. To attach an image, URL, or document to a discussion
Modified:
7/15/2017
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#47805
Blackboard Collaborate Audio Icon Displays Dialed In Icon Symptom: Blackboard (BB) Collaborate audio icon displays a dialed in icon and will not go away after restarting the session. When dialing into the session manually it states that you are
Modified:
5/21/2020
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#51245
Blackboard Discussions and Post Editor Question: Where can I create post messages within the Blackboard classroom? Answer: You will find various areas in Blackboard where you can author responses, such as assignments, discussions, class and Learning
Modified:
1/8/2019
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#49602
Blackboard Folder is Empty Message Symptom: When trying to access certain folders in Blackboard, I see a This folder is empty message. Cause: This is caused by one of the following reasons: • The instructor has not made the assignments and or
Modified:
1/30/2019
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#47872
Blackboard Group Conversations Question: How do I have discussions with members of my Group within Blackboard? Answer: To communicate with Group members within Blackboard, perform the following steps: 1. Click the Team Assignment or Activity 2. In
Modified:
10/29/2018
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#47746
Blackboard Help Resources Question: Where can I go to find help resources for Blackboard? Answer: There are two (2) resources you can use see the information below: • The Chalk it up site in eCampus provides many resources for students and faculty
Modified:
1/9/2020
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#49554
Blackboard Message Oops Error Question: Why do I receive the following error when clicking to read a new message in Blackboard (BB)? Oops, Something went wrong Answer: The reason you may get an error when clicking the read message button of the
Modified:
2/5/2020
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#51107
Blackboard Mobile App Messages Question: Can I access class messages using the Blackboard Mobile app on my portable device? Answer: No. The Blackboard Mobile App currently does not have the ability to access class messages sent in the Blackboard
Modified:
9/3/2019
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#49575
Blackboard Roster Question: Where can I locate the class roster within the Blackboard classroom environment? Answer: To locate the class roster, please perform the following: 1. Log in to https://ecampus.phoenix.edu 2. Access the desired course 3.
Modified:
7/3/2019
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#49932
Blackboard Ultra Frequently Asked Questions (FAQs) Question: What are the Blackboard most FAQs? Answer: Please review the following articles for step-by-step answers to Blackboard FAQs: • Blackboard Books and Tools Link Inaccessible • VitalSource
Modified:
1/27/2019
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#48533
Bongo Invite Participants Question: In Blackboard, How do I invite participants in Bongo? Answer: Follow the steps below: 1. Click Resources 2. Select Bongo Student Support Resources 3. Under Videos & Assignment Meetings click Schedule Project
Modified:
11/20/2018
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#49543
Bongo Presentation Recording Issues Symptom: After recording a Microsoft Office PowerPoint presentation video within Bongo, I notice the presentation does not progress through the slides on playback. Cause: This is caused when the presentation does
Modified:
9/30/2019
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#49980
Cannot Respond to Blackboard Message Symptom: When I attempt to respond to a message in Blackboard, I am unable to and I receive the following message: Replies are disabled on this message Cause: This message is generated when replies have been
Modified:
1/23/2018
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#47797
Cannot See View Assessment Button When Using iPad or iPhone Symptom: When using an iPad or iPhone, the View Assessment button does not appear after selecting the assignment. Cause: If the keyboard feature is turned on and the user is holding the
Modified:
5/10/2020
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#51220
Cengage MindTap Login Prompt Question: When attempting to link to MindTap Assignments or Activities from within my course, I am prompted for user credentials. Answer: This occurs when the instructions to register a Cengage MindTap account were not
Modified:
6/16/2020
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#51268
Check Substantive Posts in Blackboard Question: How do I know if I'm making enough substantive posts when there are no S's or U's? Answer: While faculty will not provide a graphic notation of S or U, they will publish your requirements for
Modified:
9/19/2018
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#47792
Chrome HTML Video Does Not Play Question: Why can't I play Hypertext Markup Language (HTML) 5 videos in Google Chrome? Answer: Chrome 62 may have compatibility issues playing HTML 5. To check your version of chrome, perform the following: 1. From
Modified:
12/14/2017
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#48083
Cirrus Information Question: What is Cirrus? Answer: Cirrus is a cloud-based learning environment that can be accessed anytime, anywhere from PCs, Macs, and Chromebooks. It is not accessible via mobile devices. The student eBook is a dynamic...
Modified:
3/26/2020
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#51169
