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1098-T Electronic Consent Option Indicates No After Selecting Yes Symptom: After selecting NO on the 1098-T electronic consent, the following error occurs: We were unable to retrieve your current status identifying how you are to receive your 1098T
Modified:
1/30/2017
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#42087
1098-T Form Availability After Electronic Consent Question: How soon can I access my 1098-T form after selecting Yes for electronic consent? Answer: Please allow 24 to 72 hours for access to the 1098-T form after selecting Yes to electronic consent.
Modified:
1/30/2017
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#43090
1098-T Forms and Previous Year Adjustments Reports Question: What are the 1098-T forms and reports? Answer: Divided into three sections the 1098-T forms and reports contain the Tuition Payment Statement, Payment Detail Report and Payment Detail for
Modified:
1/25/2017
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#30308
1098-T Opens in a Blank Window Question: How do I keep the 1098-T form from opening in a blank window? Answer: To resolve this issue, view the 1098-T form through Adobe Reader instead of the Internet web browser. To properly configure Adobe Reader,
Modified:
12/6/2018
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#42651
Accept Initial Award in Financial Plan Question: How do I accept, or decline, my financial aid award? Answer: Before starting this process you must click on View Loan Confirmation in order for the Complete Loan Acceptance button to activate. To
Modified:
10/15/2019
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#45241
Account Summary Incorrect Symptom: My Account Summary page is not showing recent activity. Cause: This issue may be caused by the replication time from the financial systems. Resolution: For replication periods, please review the following: Account
Modified:
1/7/2019
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#36510
Additional Forms Link Missing on Financial Plan (Account Tab) Question: Why is the Additional Forms link missing on Financial Plan (Account Tab)? Answer: This will happen if you are enrolled in a program that is not eligible for financial aid or you
Modified:
2/11/2020
|
#47970
Changing Your eCampus Password Question: How do I change my password for the student website? Answer: To change your password, perform the following: 1. Login to eCampus 2. Click the Account tab 3. Click Change Password under Account Settings 4.
Modified:
10/18/2017
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#1271
Corporate Collections Center Contact Information Question: What is the phone number for collections information and payments? Answer: The Corporate Collections Center can be reached at the following number: • 1-800-366-9699 x5573333 Additional
Modified:
6/26/2018
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#44768
Disabling Student and Faculty Portal Accounts Question: Can I have my Student and Faculty Portal account disabled? Answer: Yes, it is possible to have the account disabled. To have the account access removed, please contact Technical Support via
Modified:
4/9/2014
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#37027
Downloading 1098-T on an Android device Question: What is the procedure and software needed to download the 1098-T onto an android device? Answer: It is recommended to use the following software: • Chrome browser • Adobe Acrobat Reader To access
Modified:
2/1/2018
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#48132
Error Accessing Financial Plan Symptom: When attempting to access the Financial Plan on the Account tab within the Student and Faculty Portal, I receive the following message: Thank you for your patience as we build your personalized page. You can
Modified:
10/18/2017
|
#47348
Error Processing Request Changing eCampus Password Symptom: When I attempt to change or update my password under the account tab on eCampus I receive the following error: There was an error processing your request. Your credentials did not match our
Modified:
3/20/2014
|
#41780
[[articleBody:Title,required]] Symptom: [[articleBody:Symptom,required]] Cause: [[articleBody:Cause,required]] Resolution: [[articleBody:Resolution,required]] Additional Information: [[articleBody:Additional_Information]] We welcome and appreciate
Modified:
2/13/2017
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#47420
Financial Plan on the Financial Plan (Account Tab) Question: What Financial Plan information will be available on my Financial Plan (Account Tab) in eCampus? Answer: The Account tab will display several pieces of Financial Plan information,
Modified:
2/11/2020
|
#45230
International Student Cannot Make a Payment Symptom: When I attempt to make a payment on the Account Summary/Pay Bills page from an international location, I receive the following error: Please select your state. If you are outside of the United
Modified:
1/19/2015
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#37249
Invalid Password Error Acknowledging Memorandum of Understanding Symptom: When I enter my password to acknowledge the Scholarship Award alert or other Memorandum of Understanding (MOU), the following error occurs: Invalid Password Cause: This issue
Modified:
5/27/2016
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#41733
Locate the Statement of Educational Purpose Form Question: Where can I find the Statement of Educational Purpose Form. Answer: To locate the Statement of Educational Purpose form perform the following: 1. Sign in to ecampus 2. Click the Account tab
Modified:
1/25/2017
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#47381
Locating the Academic Code for Academic Partnership Program Enrollment Question: How do I locate the Academic Code needed for enrollment in the Employer/Tribal Academic Partnership Program? Answer: As the Academic Code is unique to each employer,...
Modified:
1/30/2020
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#42608
Locating the Federal Identification Number (FIN) or Employer Identification (EIN) Question: Where can I locate the FIN or EIN? Answer: The FIN and EIN are located on the 1098-T form in the box below the University address. The title of the box is
Modified:
1/26/2015
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#32453
Location of Account Settings and Payment Information on Student and Faculty Portal Question: Where are the account settings and payment information located? Answer: The following are found under the Account tab on the Student and Faculty website:
Modified:
6/25/2018
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#26301
Making Payments Online Question: How do I make a payment online? Answer: To make a payment in the new Account tab, perform the following: 1. Click the Account tab 2. Click Payments 3. Select Make a payment on right Note: Please allow up to 48-hours
Modified:
2/16/2020
|
#2020
Maximum Number of Attempts Error when Paying Bills Symptom: When attempting to pay bills using a credit or debit card, the following error occurs: You have exceeded the maximum number of attempts while processing a credit/debit card transaction.
Modified:
7/19/2013
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#26783
Missing Loans In the Financial Plan (Account Tab) Symptom: When I go to the Financial Plan (Account Tab) to accept my loans I am missing one of my loans. For example, my Pell Grant and Subsidized loan shows but not my UnSubsidized loan. Cause: You
Modified:
2/11/2020
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#47352
My Student Verification Information Link Missing Symptom: When clicking the Account tab in eCampus, I am missing the My Student Verification Information link. Cause: In order for the My Student Verification Information link to appear on the Account
Modified:
3/7/2018
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#33391
Name Changes or Corrections Question: Who do I need to contact concerning a name change or correction? Answer: To submit a name change or make a correction with your name, please complete the following: Students currently enrolled: • Contact your
Modified:
2/20/2020
|
#36278
No Redo Loan Acceptance Link on Awards & Disbursements Page Symptom: There is no Redo Loan Acceptance link on my Awards & Disbursement page. Cause: This issue may be due to the following: • Aid Year not set to current Aid Year • Current
Modified:
9/10/2017
|
#47165
No Response Opening 1098-T Tax Forms Link Symptom: When I click on the Tax Forms link from the account tab, there is no response or pop up action. Cause: This issue can be caused by one of the following: • A form of the AdBlocker browser extension
Modified:
2/12/2020
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#44850
Not Receiving Password Reset Email Symptom: I am not receiving or am unable to locate the password reset email. Cause: This may be caused by one or more of the following: • Email provider is blocking the email • Email may be located under the
Modified:
1/26/2015
|
#28080
Printing a Receipt or Invoice Question: How do I print my receipt or invoice? Answer: To print your receipt or invoice, perform the following: 1. Click the Account tab 2. Select Billing from the menu 3. Click the View Details button on the invoice
Modified:
1/4/2019
|
#31367
