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Abstracts Instead of Articles Question: Why am I finding abstracts instead of full-text articles when searching in the University Library? Answer: If you are researching a topic and not finding full-text articles, the most likely explanation is that

Modified:
7/10/2017
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#27170
Accessing IDEA Files for Connect Assignments Question: How do you access IDEA files for McGraw-Hill Connect assignments? Answer: To access IDEA files within McGraw-Hill Connect, follow perform the following: 1. Access the Connect assignment that is

Modified:
2/24/2020
|
#51125
Accessing my courses in Picmonic Question: How do I Access my courses in Picmonic? Answer: To access the courses in picmonic perform one of the following: 1. Log into Picmonic to access the dashboard 2. Click on Desired class on right-hand side of

Modified:
1/9/2018
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#48111
Accessing the Student Website Question: How do I get to the Student and Faculty Portal? Answer: To access the student website, perform the following: Method 1 1. Type the following URL into your browser's address bar: ecampus.phoenix.edu 2. Hit...

Modified:
1/17/2016
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#37566
Accessing Tutor.com Services Question: How do I access Tutor.com services for math tutoring? Answer: To access math tutoring with Tutor.com in Blackboard, please perform the following: 1. Log into https://ecampus.phoenix.edu 2. Access the desired

Modified:
4/2/2020
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#41887
Acknowledgement Creates Login Event Symptom: When logging in I see an acknowledgement that prevents me from getting to the homepage of MyPhoenix and accessing my classes. Cause: You must accept the acknowledgement before getting to the Home page.

Modified:
5/5/2020
|
#37671
Adding Content in LiveBinder Question: How do you add content to a tab created in LiveBinder? Answer: To add content to a LiveBinder tab, select Add Content. This will bring up a box where you can: • Name the tab • Add a text box, text title page

Modified:
5/19/2016
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#44642
American Psychological Association (APA) Style Formatting Information Question: Where can I obtain information on formatting papers in APA Style formatting? Answer: Access the Center for Writing Excellence to learn about correct paper formatting.

Modified:
3/19/2014
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#42733
AMT Entry Overlaps With Another Entry Symptom: When attempting to add or edit an entry in My Time Logs, the following error occurs: This entry overlaps with another entry. Please edit date(s) or time(s). Cause: This error may occur for the following

Modified:
7/23/2018
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#47447
AMT Time Logs Performance Issues Symptom: When navigating Assessment Management Tools (AMT) Time Logs I experience performance issues. Cause: This issue may be caused by the browser being utilized. Resolution: To resolve this issue, be sure to use

Modified:
5/3/2016
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#46483
AMT Time Logs Submission Rejection Symptom: The Assessment Management Tool (AMT) Time Logs submission was rejected. Cause: Submissions can be rejected due to having missing information (EX: date, time, etc.). Note: Submissions should not be rejected

Modified:
1/24/2018
|
#46671
Apply APA Formatting to an Existing Paper Question: How do I apply APA Formatting to an existing paper, in Microsoft Office Word? Answer: APA formatting can be applied in Microsoft Office Word by performing one of the following: Using Title Page

Modified:
6/30/2020
|
#37108
Being Prompted to Login When Accessing WileyPLUS Symptom: When I click the link for my WileyPLUS assignment, I am brought to a page asking for username and password; my eCampus credentials do not work. Cause: This issue can be caused by one or more

Modified:
1/5/2015
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#43821
Big 5 Personality Link Loops Symptom: When I click the link under materials for the Big 5 Personality assignment it takes me to the Learning Activity. When I click the materials here, it takes me back to the assignment. Cause: The links under

Modified:
3/1/2017
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#47273
Blackboard Alternate Access Question: Is there alternate access to Blackboard if eCampus is down? Answer: Yes, the Blackboard classroom can be accessed directly at https://vle.phoenix.edu Additional Information: For additional information on

Modified:
1/30/2019
|
#47739
Blackboard Folder is Empty Message Symptom: When trying to access certain folders in Blackboard, I see a This folder is empty message. Cause: This is caused by one of the following reasons: • The instructor has not made the assignments and or

Modified:
1/30/2019
|
#47872
Blackboard Mobile App Messages Question: Can I access class messages using the Blackboard Mobile app on my portable device? Answer: No. The Blackboard Mobile App currently does not have the ability to access class messages sent in the Blackboard

Modified:
9/3/2019
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#49575
Cannot Open Microsoft Office Document from eCampus Symptom: I cannot open a Microsoft Office document directly from the Materials section of the Learning Activity or Assignment within a course through the Student and Faculty Portal. Cause: This...

Modified:
9/29/2019
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#40991
Chat and Instant Message Privacy Question: Who can see my chats in eCampus Instant Messenger? Are they private? Answer: The only people who have visibility to any chat conversation are the two people holding the conversation. University of Phoenix

Modified:
11/5/2014
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#29941
Chrome HTML Video Does Not Play Question: Why can't I play Hypertext Markup Language (HTML) 5 videos in Google Chrome? Answer: Chrome 62 may have compatibility issues playing HTML 5. To check your version of chrome, perform the following: 1. From

Modified:
12/14/2017
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#48083
CJi Interactive Multi-Media Not Loading Symptom: When I try to access CJi Interactive Multi-Media I receive a blank page. Cause: This issue is caused by Adobe Flash player not being installed. Resolution: To resolve the issue, download and install

Modified:
1/5/2015
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#44672
Class will not load in Microsoft Edge Symptom: When I try to access my class in Edge the page continues loading but never loads. Cause: This issue could be caused by bad temporary files or cookies in Microsoft Edge. Resolution: To delete the

Modified:
1/6/2017
|
#45557
CLEP Scores Transcript Question: How do I get a transcript of my CLEP score? Answer: Click the following link for the CLEP transcript form: https://secure-media.collegeboard.org/digitalServices/pdf/clep/clep-transcript-request-form.pdf Additional

Modified:
4/1/2020
|
#51176
Committee Member Cannot be Found When Searching in CDS Central Symptom: When I search the CDS Central I am unable to locate a particular faculty member or committee member. Cause: This issue is caused by the faculty member or committee member being

Modified:
7/30/2019
|
#41043
Community: Default Profile Privacy Settings Question: Which Community Profile Privacy Settings are private by default? Answer: To view your Privacy Settings, click My Profile in the upper-right corner of the Home page. The following settings are

Modified:
11/22/2014
|
#30559
Compose Email Within eCampus Question: How do I send an email from within eCampus? Answer: To send an email through eCampus, perform the following: 1. Click the envelope in upper-right of eCampus 2. Click Inbox 3. Selectnew 4. Fill out To field 5.

Modified:
11/11/2016
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#47102
Connect Student View of Grading Report Question: How do I as a student view my score or grades in McGraw Hill Connect? Answer: Note: Some classes will be setup to automatically transfer the scores from McGraw Hill Connect to the Blackboard (BB)

Modified:
5/17/2020
|
#51100
Contacting Glogster Technical Support Question: Who do I contact for issues with the Glogster website? Answer: Please contact Glogster Technical Support directly at (888) 702-4106. Additional Information: There is no additional information. We

Modified:
2/16/2016
|
#46188
Contacting LabSim Technical Support Question: How do I contact LabSim Technical Support? Answer: To contact LabSim Technical Support, call (800) 877-4889. LabSim support hours of operation are Monday - Friday, 8 a.m to 5 p.m. MST. Additional

Modified:
6/3/2015
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#27750
Contacting Student Financial Services Question: How do I reach Student Financial Services Representative? Answer: Use the following option(s) to contact a Student Financial Services Representative: • Phone: (888)346-8679 • Email:

Modified:
1/27/2020
|
#41229