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Accessing Assessment Management Tool Student Teaching Binders Question: How do I access the Assessment Management Tool Student Teaching Binders? Answer: To access the Student Teaching Binders, perform the following: 1. Log into eCampus 2. Access
Modified:
8/15/2016
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#46846
Accessing my courses in Picmonic Question: How do I Access my courses in Picmonic? Answer: To access the courses in picmonic perform one of the following: 1. Log into Picmonic to access the dashboard 2. Click on Desired class on right-hand side of
Modified:
1/9/2018
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#48111
Accessing VitalSource eBooks After Class Ends Question: Can I still access eBooks through VitalSource after my class ends? Answer: Access to eBooks through VitalSource is granted by having a current license for each textbook. Licenses are granted...
Modified:
2/26/2019
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#45915
Adding Content in LiveBinder Question: How do you add content to a tab created in LiveBinder? Answer: To add content to a LiveBinder tab, select Add Content. This will bring up a box where you can: • Name the tab • Add a text box, text title page
Modified:
5/19/2016
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#44642
Adding Notes and Highlights in VitalSource Bookshelf Question: How do I add notes and highlights within VitalSource bookshelf? Answer: To add notes and highlights within VitalSource bookshelf, perform the following: VitalSource Bookshelf Online 1.
Modified:
6/27/2019
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#38528
AMT Time Logs Performance Issues Symptom: When navigating Assessment Management Tools (AMT) Time Logs I experience performance issues. Cause: This issue may be caused by the browser being utilized. Resolution: To resolve this issue, be sure to use
Modified:
5/3/2016
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#46483
AMT Time Logs Submission Rejection Symptom: The Assessment Management Tool (AMT) Time Logs submission was rejected. Cause: Submissions can be rejected due to having missing information (EX: date, time, etc.). Note: Submissions should not be rejected
Modified:
1/24/2018
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#46671
AMT Time Logs Unable to be Reviewed Question: What should I do if my teacher (the reviewer) is unable to approve my Assessment Management Tool (AMT) Time Logs submission? Answer: The reviewing teacher will receive an email from
Modified:
2/7/2020
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#46484
Aplia MindTap Homework Score Appears Inaccurate Question: Why do my attempts at completing the Aplia MindTap Homework not change my score for the homework, or show a score that is not accurate? Answer: The Grading option for this course is set to
Modified:
1/2/2016
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#44769
Assignments tab Missing in Office Online When Editing MyEducator Files Question: Why am I missing the Assignments tab in Office Online when editing MyEducator files? Answer: Office Online does not support macros which are required to complete the
Modified:
5/21/2020
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#51249
Being Prompted to Login When Accessing WileyPLUS Symptom: When I click the link for my WileyPLUS assignment, I am brought to a page asking for username and password; my eCampus credentials do not work. Cause: This issue can be caused by one or more
Modified:
1/5/2015
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#43821
Big 5 Personality Link Loops Symptom: When I click the link under materials for the Big 5 Personality assignment it takes me to the Learning Activity. When I click the materials here, it takes me back to the assignment. Cause: The links under
Modified:
3/1/2017
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#47273
Brochure Builder Information is Not in English Symptom: After typing my name in the Brochure Builder and clicking Begin, the text on the Choose a Theme page is not in English. Cause: This is by design. The text on this page is a placeholder showing
Modified:
4/10/2014
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#41005
Cannot Open Microsoft Office Document from eCampus Symptom: I cannot open a Microsoft Office document directly from the Materials section of the Learning Activity or Assignment within a course through the Student and Faculty Portal. Cause: This...
Modified:
9/29/2019
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#40991
Case Boxes not Formatted Correctly in i-Human Symptom: Case boxes are too big or text is cut off inside of the case player. Cause: This can be caused by the browser zoom being too high or the size of the text is too large. Resolution: To adjust the
Modified:
6/17/2017
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#47700
Chrome HTML Video Does Not Play Question: Why can't I play Hypertext Markup Language (HTML) 5 videos in Google Chrome? Answer: Chrome 62 may have compatibility issues playing HTML 5. To check your version of chrome, perform the following: 1. From
Modified:
12/14/2017
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#48083
CJi Interactive Multi-Media Not Loading Symptom: When I try to access CJi Interactive Multi-Media I receive a blank page. Cause: This issue is caused by Adobe Flash player not being installed. Resolution: To resolve the issue, download and install
Modified:
1/5/2015
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#44672
Class will not load in Microsoft Edge Symptom: When I try to access my class in Edge the page continues loading but never loads. Cause: This issue could be caused by bad temporary files or cookies in Microsoft Edge. Resolution: To delete the
Modified:
1/6/2017
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#45557
CLEP Scores Transcript Question: How do I get a transcript of my CLEP score? Answer: Click the following link for the CLEP transcript form: https://secure-media.collegeboard.org/digitalServices/pdf/clep/clep-transcript-request-form.pdf Additional
Modified:
4/1/2020
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#51176
Connection to the Server Failed Error Recording on Audio Ace Symptom: When I attempt to record on Audio Ace, the following error is received: • Server Error: Connection to the server failed Cause: This issue may be caused by one or more of the
Modified:
3/20/2014
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#40828
Contacting Glogster Technical Support Question: Who do I contact for issues with the Glogster website? Answer: Please contact Glogster Technical Support directly at (888) 702-4106. Additional Information: There is no additional information. We
Modified:
2/16/2016
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#46188
Contacting LabSim Technical Support Question: How do I contact LabSim Technical Support? Answer: To contact LabSim Technical Support, call (800) 877-4889. LabSim support hours of operation are Monday - Friday, 8 a.m to 5 p.m. MST. Additional
Modified:
6/3/2015
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#27750
Contacting MathLab for MathXL Technical Support Question: How do I contact MathLab for MathXL Technical Support? Answer: To contact MathLab for MathXL Technical Support, perform the following: 1. Go to
Modified:
12/30/2019
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#27829
Copying and Pasting Website Information into Messages Question: Can I copy and paste information from a website into a classroom post? Answer: You can copy and paste information from external websites in messages however, it is highly recommended...
Modified:
5/5/2015
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#27083
Difference between Unlisted, Private, and Public YouTube Video Privacy Settings Question: What is the difference between Unlisted, Private, and Public YouTube video privacy settings? Answer: The following is a list of the YouTube privacy settings:
Modified:
3/6/2018
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#48162
Download VitalSource eBooks Question: How do I download a VitalSource eBook? Answer: To download a VitalSource eBook, an active internet connection will be required and VitalSource Bookshelf Desktop will need to be installed. Once both of the
Modified:
9/8/2019
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#38574
Downloading and Using the McGraw-Hill ReadAnywhere App Question: How do I install and use the McGraw-Hill ReadAnywhere App? Answer: To install and use ReadAnywhere, follow these steps: 1. Install the ReadAnywhere app from the App Store (for iOS
Modified:
2/15/2019
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#49545
eBook or PDF Not Opening in Adobe Reader Symptom: When opening an eBook (or other PDF file), the file tries to open in another incorrect program instead of Adobe Reader. The eBook or PDF file may display strange characters when opened. Cause: One or
Modified:
3/15/2017
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#27875
Electronic Reserve Readings (ERR) Link Brings up Search Results and not Articles Symptom: When I access the Electronic Reserve Readings (ERR) for the week it shows links for searches, but not actual articles. Example: Cause: There are no single
Modified:
1/26/2015
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#36240
Email Address Format Question: What is the format for my University email address? Answer: The email address format is [username]@email.phoenix.edu, where [username] is your school login name for the Student and Faculty Portal. e.g. If a login or
Modified:
12/10/2018
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#3089
