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Accessing Local Campus Wireless Network Question: How do I connect to the Local Campus wireless network? Answer: To connect to the Local Campus wireless network, perform the following: 1. Connect to the University of Phoenix Student wireless network
Modified:
6/6/2016
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#25490
Accessing Outlook Web App Question: How do I access Outlook Web App on the Student and Faculty Portal? Answer: To access Outlook Web App, login to eCampus and perform the following depending on your eCampus view: eCampus View 1. Click the Envelope
Modified:
5/7/2020
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#44841
Accessing Student End of Course Survey (SEOCS) Question: How do I access the Student End of Course Survey (SEOCS)? Answer: The SEOCS is available to complete when logging in to the student eCampus site. It appears below the current classes in the
Modified:
3/16/2020
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#26781
Accessing the Program Handbook Question: Where can I access the Program Handbook? Answer: To access the handbook, perform the following: 1. Log into the Student and Faculty Portal at https://ecampus.phoenix.edu/ 2. Click Program 3. Click Academic
Modified:
3/17/2017
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#1961
Accessing the Student Website Question: How do I get to the Student and Faculty Portal? Answer: To access the student website, perform the following: Method 1 1. Type the following URL into your browser's address bar: ecampus.phoenix.edu 2. Hit...
Modified:
1/17/2016
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#37566
Accessing University Email While not Logged into eCampus Question: Will I be able to access email while not logged into eCampus? Answer: You can access email on your iPhone, iPad and Android mobile devices using their native email client, or the OWA
Modified:
3/12/2015
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#44837
Account Fraud Contact Information Question: Who do I contact if I have encountered account fraud or Identity theft? Answer: Reporting Identity Theft: To report identity theft, please go to
Modified:
9/26/2019
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#48345
Acknowledgement Creates Login Event Symptom: When logging in I see an acknowledgement that prevents me from getting to the homepage of MyPhoenix and accessing my classes. Cause: You must accept the acknowledgement before getting to the Home page.
Modified:
5/5/2020
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#37671
Add TPA DRF in TaskStream Question: How do I add the TPA DRFs to my account in TaskStream? Answer: To add a TPA DRF, follow these steps: 1. Access the class within eCampus 2. Locate Academic Resources 3. Click TaskStream TPA Materials 4. Follow the
Modified:
2/14/2017
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#47427
Attaching File to Email in Outlook Web App Question: How do I attach a file to an email in the Microsoft Office Outlook web app? Answer: To attach a file to your email, perform the following: 1. Click email icon 2. Click Inbox 3. Click New 4. Click
Modified:
4/18/2016
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#45371
Broken Profile Picture Symptom: I have a broken Profile picture (avatar) by my name in MyPhoenix. Cause: This may be the result of a corrupted profile image file. Resolution: To resolve this issue, the avatar will need to be uploaded again.
Modified:
5/5/2020
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#45109
Browsers Supported by Phoenix Career Guidance System (PCGS) Question: What browser does the Phoenix Career Guidance System (PCGS) support? Answer: The browsers supported by PCGS are the following: • Microsoft Internet Explorer 9.0 or later •
Modified:
1/7/2017
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#44288
Cannot be Identified on Password Reset Symptom: When attempting to reset my password I receive the following error(s): • We could not identify you based on the information provided. Please try again. If problems persist, please call Technical
Modified:
1/31/2019
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#49792
Cannot Register as New User on Student and Faculty Portal Symptom: When I try to register as a new user on the Student and Faculty website, the following error occurs: We were unable to verify you as a student/instructor/faculty. If this message is
Modified:
5/28/2020
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#26299
Changing My Display Name in the Student and Faculty Portal Question: How do I change my name that is displayed in the Student and Faculty Portal? Answer: The name displayed within Blackboard is pulled from your profile. The system will show your
Modified:
5/5/2020
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#4337
Chat Icon is Showing You Are Connected Somewhere Else Symptom: The Chat icon (in the upper right) is showing a yellow triangle and exclamation mark When I click it, it shows "You are connected somewhere else." Cause: This message can be caused by...
Modified:
5/5/2020
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#47707
Chrome HTML Video Does Not Play Question: Why can't I play Hypertext Markup Language (HTML) 5 videos in Google Chrome? Answer: Chrome 62 may have compatibility issues playing HTML 5. To check your version of chrome, perform the following: 1. From
Modified:
12/14/2017
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#48083
Class Does Not Load When Clicking Classroom Tab Symptom: When I click on the Classroom tab in the Student and Faculty Portal, the page reloads the Home tab or into a previous course. Note: This is commonly seen on the first or last day of a class.
Modified:
7/10/2019
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#36035
Class Shows Under Future Classes on Student and Faculty Portal Symptom: My class is showing under the Future section when logging into the Student and Faculty Portal. Cause: This issue may be caused by one or more of the following: • The course
Modified:
6/9/2016
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#41764
Clearing Phoenix.edu Cookies Question: How do I clear phoenix.edu cookies stored by my browser? Answer: To clear phoenix.edu cookies, please perform the following: Log Out of Student and Faculty Portal 1. Click Logout located at top of page 2.
Modified:
4/13/2020
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#35675
Closing Alerts on eCampus Home Page Question: How do I close an alert on my home page that I have already viewed but will not go away? Answer: Recent changes to the alert system no longer allow the closing of alerts, alerts should close on their own
Modified:
5/19/2015
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#37090
Compose Email Within eCampus Question: How do I send an email from within eCampus? Answer: To send an email through eCampus, perform the following: 1. Click the envelope in upper-right of eCampus 2. Click Inbox 3. Selectnew 4. Fill out To field 5.
Modified:
11/11/2016
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#47102
Contacting Student Financial Services Question: How do I reach Student Financial Services Representative? Answer: Use the following option(s) to contact a Student Financial Services Representative: • Phone: (888)346-8679 • Email:
Modified:
1/27/2020
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#41229
Contacting Technical Support Question: How do I contact Technical Support? Answer: You can contact Technical Support via the following: Telephone • Toll Free: 1-877-832-4867 • Local: 1-602-387-6040 Chat MyPhoenix: Home Tab 1. Log in to
Modified:
10/25/2020
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#43003
Creating a signature in Office Outlook Online Question: How do I create a signature in Outlook Web Application? Answer: To create a custom signature, please visit the following link: •
Modified:
3/29/2016
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#44920
Delete Calendar Events Question: How do I delete calendar events? Answer: To delete a calendar event, perform the following: 1. Click on the Calendar icon from the toolbar 2. Click on Full View 3. Click on the event 4. Click Delete Additional
Modified:
1/5/2016
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#45040
Deleting PeTs Chat Messages Question: Can a message sent from the PeTs Chat be deleted? Answer: No. Once sent, a message cannot be deleted. Additional Information: There is no additional information. We welcome and appreciate your feedback! Privacy
Modified:
10/10/2017
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#47989
Disabling Focused Inbox in University of Phoenix Email Question: My University of Phoenix email inbox is split into Focused and Other. How can this be disabled so I just have one inbox? Answer: To disable the Focused Inbox, follow these steps: 1.
Modified:
9/5/2017
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#47890
Display Name in Outlook Web Access (OWA) Question: Can I update my display name in OWA? Answer: The name displayed in Outlook Web Access is the name that is on file with the University of Phoenix. If your name is misspelled or has changed, please
Modified:
1/31/2017
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#45100
eCampus website footer scrolling issues Symptom: When scrolling in eCampus, the grey footer is positioned in the middle of the browser window and does not stay at the bottom of the website. Cause: This is caused by the Norton Toolbar in Chrome.
Modified:
4/21/2017
|
#47584
