1098-T Opens in a Blank Window Question: How do I keep the 1098-T form from opening in a blank window? Answer: To resolve this issue, view the 1098-T form through Adobe Reader instead of the Internet web browser. To properly configure Adobe Reader,

Modified:
12/6/2018
|
#42651
Access to Classroom Syllabus Question: When will I be able to access the published syllabus for my course? Answer: Access to the published syllabus in the Classroom will be granted according to the following: Modality Class Availability for Students

Modified:
12/7/2018
|
#39187
Accessing Wiley WileyPLUS Book in PDF Format Question: How can I access my WileyPLUS book in PDF format? Answer: Due to Publisher limitations the only way to access your Wiley Plus eBook is through Wiley through the classroom. Additional...

Modified:
12/1/2018
|
#41006
Apple Safari 10 Connection Issues With Blackboard Symptom: I am having issues connecting to Blackboard when using Apple Safari version 10. Cause: Safari 10 has been released with the Adobe Flash Player turned off by default. Resolution: To enable...

Modified:
9/9/2018
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#48432
Apple Safari Not Playing Adobe Flash-Based Videos Symptom: I cannot play an Adobe Flash Player based video in Apple Safari, even after installing Flash on to the browser. Cause: This is caused by the Safari browser not automatically enabling Flash,

Modified:
12/9/2018
|
#47479
Application Error on Login to Mobile Application Symptom: When trying to login to the University of Phoenix Mobile Application, I receive the following error: Application Error Please try again. Contact Technical Support at 1-877-832-4867 or Alert!

Modified:
4/4/2018
|
#43707
Application Error When Syncing Recent Activity Symptom: When I try to sync recent activity on the Mobile application version 3.1 and 3.2 I receive the following error: Application error Cause: This issue can be caused by being dropped from the

Modified:
1/10/2016
|
#43812
MS Word Autocorrect Correcting to Spanish Symptom: When I type a paper in Microsoft Word, my document autocorrects words to Spanish. Cause: The proofing language in Word is set to Spanish. Resolution: To change the language of a document in...

Modified:
3/28/2018
|
#48187
Blackboard Help Resources Question: Where can I go to find help resources for Blackboard? Answer: The Chalk it up site in eCampus provides many resources for students and faculty that are transitioning into Blackboard. Perform the following to...

Modified:
12/2/2018
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#49554
Blackboard Unread Messages Question: How do I tell which messages are Unread within the Messages section of Blackboard and how are they marked as Read? Answer: Unread messages will display the author in bold lettering in the message. Messages will...

Modified:
11/30/2018
|
#49552
Bongo Knowledge Base for Students Question: Is there a knowledge base where I can go and learn how to use Bongo? Answer: Click on the link below to access the Bongo&39;s Knowledge Base which covers the topics showing in the image below:

Modified:
12/3/2018
|
#49555
Browsers will not connect to internet except Edge Symptom: Unable to connect to any website with any browser other than Microsoft Edge on Windows 10. Cause: This issue is caused by the following: • Malformed LSP being installed that results in loss

Modified:
11/8/2016
|
#47075
California Public Health Courses in BSN Programs Question: What is required of California residents in the Bachelor of Science in Nursing (BSN) programs when taking the public health courses? Answer: Students who live and are licensed in California,

Modified:
12/4/2018
|
#48449
Cannot Connect to WiFi Symptom: All of a sudden I am no longer able to load websites or connect to the Internet. Cause: Sometimes the wireless on your computer accidentally gets turned off by bumping a button, switch, or hitting a key combination.

Modified:
3/13/2017
|
#47495
Cannot Install Apps Outside of the Store in Microsoft Windows 10 Symptom: When trying to install a program or app in Microsoft Windows 10, I receive the following error message: Your PC's settings only let it install verified apps from the store

Modified:
12/7/2018
|
#48007
Cannot Play Audio Files in Microsoft Office PowerPoint Symptom: I am unable to play audio files within a PowerPoint document, receiving the error: Codec Unavailable Cause: This is caused when a version of PowerPoint (e.g. PowerPoint 2010) is unable

Modified:
11/8/2016
|
#47078
Capturing a Screen shot in Apple Mac OS X Question: How do I capture a screenshot on an Apple Mac OS X computer? Answer: A screenshot (or screen capture) is a way of taking a picture of what is displayed on your computer screen. This picture will be

Modified:
11/30/2018
|
#36978
Changing Blackboard Profile Name Question: How do I change my Blackboard profile name? Answer: You will need to update your Display Name in your Phoenix Connect Profile and it will replicate to Blackboard. Additional Information: There is no

Modified:
12/9/2018
|
#49570
Compile Error MyEducator Symptom: When opening a Word file from the MyEducator site I receive a message: Compile error in hidden module: modApplicationSpecific. This error commonly occurs when code is incompatible with the version, platform, or

Modified:
11/6/2018
|
#48486
Compressing Media in Microsoft PowerPoint Question: How do I reduce the file size of a Microsoft Office PowerPoint presentation containing audio or video files? Answer: To compress media please see the following link: •

Modified:
12/3/2018
|
#41555
Create Button Not Working In Riverpoint Writer Symptom: Cannot click on Create button in Riverpoint Writer Cause: Microsoft Office Version 1609 [Build 7369.2038] has a bug that prevents users from directly clicking on some buttons within Riverpoint

Modified:
11/14/2016
|
#47139
Cursor Moves When Typing on a Laptop Symptom: The cursor keeps jumping around to different spots when typing on a laptop Cause: You are touching the touchpad by accident and it is moving the cursor. Resolution: To help resolve this issue follow the

Modified:
5/28/2017
|
#47652
D is Undefined Error in QuickBooks Symptom: I receive the following error message in QuickBooks: d is undefined Cause: The browser's cache and cookies are corrupted. Resolution: Clear cache and cookies to resolve the issue. Additional Information:

Modified:
11/13/2016
|
#47117
Downloading an Attachment in a Learning Team Blackboard Discussion Question: How do I download an attachment in a learning team Blackboard discussion? Answer: Follow the steps below to view the attachment: 1. Click on the three dots on the far right

Modified:
12/3/2018
|
#49556
eBooks are Missing in VitalSource Bookshelf Symptom: The only eBook available in the VitalSource Bookshelf is titled "Where are my Books?" Cause: VitalSource Bookshelf for Windows – Required Update Resolution: VitalSource made security enhancements

Modified:
10/23/2017
|
#48019
Error 12007-1 When Installing Microsoft Office 365 ProPlus Symptom: When I try to install Office 365, I receive the following error: Error Code 12007-1 Cause: This issue is may be cause by an existing installation of Microsoft Office. Resolution: To

Modified:
7/6/2015
|
#45437
Error After Enabling Macros for MyEducator Files on a Mac Symptom: When trying to open MyEducator files via a Mac and after enabling Macros I get the following error: • Some Assignment Features Are Still Not Accessible Cause: Mac OS prevents Macro

Modified:
12/9/2018
|
#49569
Error Code 0-1011 Installing Office 365 ProPlus Symptom: When attempting to install Microsoft Office 365 ProPlus, the following error is received: Cause: This issue may be caused by the following: • Security and/or firewall software blocking

Modified:
6/28/2016
|
#45409
Error Installing OCP Exam Software on Windows 8 Symptom: When downloading and installing the OCP Exam software, for PRG/421, the following error occurs: The application could not be installed because the installer is damaged. Try contacting the

Modified:
12/11/2017
|
#47123
Error Logging Into Mobile Application or Access Recent Activity Symptom: When I try to log into the Mobile app version 3.1 and 3.2 I receive an error or when I try to access recent activity I receive an error. Cause: This issue can be caused by the

Modified:
3/4/2015
|
#43811