1098-T Form Availability After Electronic Consent Question: How soon can I access my 1098-T form after selecting Yes for electronic consent? Answer: Please allow 24 to 72 hours for access to the 1098-T form after selecting Yes to electronic consent.

Modified:
1/30/2017
|
#43090
401 Access Denied when Accessing Web Pages on the Student and Faculty Portal Symptom: When accessing web pages on the Student and Faculty Portal, I get the following error : 401 Access Denied Cause: This error can be caused by one or more of the

Modified:
12/10/2014
|
#37172
Accessing McGraw-Hill Connect LearnSmart SmartBooks Question: How do I access my SmartBook readings within Connect without being required to complete the Assignments or knowledge check type questions? Answer: To access your readings within Connect,

Modified:
9/4/2019
|
#49810
Accessing Previous Classroom Materials Question: How do I access previous classroom materials? Answer: To access previous classroom materials not available in the Previous or Current Classes tabs, perform the following: 1. Click Program tab 2. Click

Modified:
11/10/2018
|
#27160
Accessing Recommended Preparation Materials: Math Preparation Question: How do I access the Recommended Preparation Materials: Math Preparation? Answer: To access the Recommended Preparation Materials: Math Preparation, perform the following: From

Modified:
1/4/2016
|
#35484
Accessing StatCrunch Question: How do I access StatCrunch? Answer: StatCrunch is a tool within MyStatsLab and can only be accessed through activities in MyStatsLab To access StatCrunch, perform the following: 1. Access MyStatsLab 2. Open a problem

Modified:
10/29/2019
|
#41093
Accessing the University Library Research Tutorial Question: How do I access the University Library Research Tutorial? Answer: To access the University Library Research Tutorial, perform the following: 1. 1. Enter the University Library website. The

Modified:
4/1/2019
|
#27825
Accessing Tutor.com Services Question: How do I access Tutor.com services for math tutoring? Answer: To access math tutoring with Tutor.com in Blackboard, please perform the following: 1. Log into https://ecampus.phoenix.edu 2. Access the desired

Modified:
4/2/2020
|
#41887
Accessing University Email While not Logged into eCampus Question: Will I be able to access email while not logged into eCampus? Answer: You can access email on your iPhone, iPad and Android mobile devices using their native email client, or the OWA

Modified:
3/12/2015
|
#44837
Adding faculty/dissertation committee members in Microsoft Teams Question: How do I add a faculty or dissertation committee member to my portfolio in Microsoft Teams? Answer: 1. Navigate to your University of Phoenix email 2. Click on the Apps icon

Modified:
10/10/2019
|
#49992
Allow the Adobe Flash Player in Firefox 57 and above Question: How do I allow Flash videos to play in Firefox 57 and above when being blocked? Answer: To allow the Adobe Flash Player to run in Firefox 57 above, perform the following steps: 1. Click

Modified:
2/22/2018
|
#48150
Americans with Disabilities Act (ADA) Compliance Officer Question: How do I contact an Americans with Disabilities Act (ADA) Compliance Officer? Answer: To speak with an ADA Compliance Officer, please choose one or more of the methods below: •

Modified:
6/11/2018
|
#24476
AMT Time Logs Export Hours Allocation is Incorrect Symptom: When I attempt to use the Export feature in AMT Time Logs, the Microsoft Office Excel workbook does not have the correct hours allocated. For example, one category contains all my hours

Modified:
3/11/2019
|
#49825
An Unexpected Error Occurred Symptom: I receive the below error whenever I attempt to access any of the following: • Electronic Reserve Readings • Electronic Reserve Videos • The University Library • Using the keyword search within the

Modified:
3/17/2014
|
#37611
Anonymous Posts in Blackboard Question: Why are my posts and assignments missing or display as being posted by Anonymous after I have been re-added to my Blackboard course? Answer: If you have been removed from a course, all previous posts and

Modified:
1/30/2019
|
#47874
Artifact Page Accessing EBSCOHost or ProQuest on Satellite Connection Symptom: When I access ProQuest or EBSCOHost through the University Library or my weekly Electronic Reserve Readings, I see a webpage that has a lot of symbols and letters. Cause:

Modified:
11/8/2016
|
#47066
Assignment Not Showing as Submitted in Classroom Symptom: My assignment is not showing as submitted in the Classroom even after I have completed it. Note: this may include assessments and exams, or any work requiring a grade for a completed

Modified:
7/12/2018
|
#41040
Attaching File to Email in Outlook Web App Question: How do I attach a file to an email in the Microsoft Office Outlook web app? Answer: To attach a file to your email, perform the following: 1. Click email icon 2. Click Inbox 3. Click New 4. Click

Modified:
4/18/2016
|
#45371
Bongo Presentation Recording Issues Symptom: After recording a Microsoft Office PowerPoint presentation video within Bongo, I notice the presentation does not progress through the slides on playback. Cause: This is caused when the presentation does

Modified:
9/30/2019
|
#49980
Cannot Access Student Workshop Question: How do I gain access to a workshop I am unable to open within the Student and Faculty Portal? Answer: If you do not have access after 3 PM on the start date of the workshop, please contact the Student...

Modified:
6/3/2016
|
#35913
Cannot Proceed Past Policy Confirmation in Continuing Education Shopping Cart Symptom: I am unable to proceed past the Policy Confirmation or check the agreement box in the Continuing Education Shopping Cart. Cause: The agreement checkbox doesn't

Modified:
8/8/2019
|
#45260
Career Interest Assessment Profiler Question: How do I access the Career Interest Profiler as directed in my classroom? Answer: The Career Interest Profiler has had a makeover. The new Career Interest Assessment Profile will appear as an objective...

Modified:
10/22/2015
|
#44990
Clearing Phoenix.edu Cookies Question: How do I clear phoenix.edu cookies stored by my browser? Answer: To clear phoenix.edu cookies, perform one of the following: Log Out of Student and Faculty Portal 1. Click Logout located at top of page 2.

Modified:
3/5/2017
|
#35675
Closing Alerts on eCampus Home Page Question: How do I close an alert on my home page that I have already viewed but will not go away? Answer: Recent changes to the alert system no longer allow the closing of alerts, alerts should close on their own

Modified:
5/19/2015
|
#37090
Complete Recording Processing in YouSeeU Question: How do complete a recording marked as processing... in YouSeeU? Answer: After submitting your recording, your activity Status may show that that the video is still processing… The processing time

Modified:
3/10/2017
|
#44615
Corporate Collections Center Contact Information Question: What is the phone number for collections information and payments? Answer: The Corporate Collections Center can be reached at the following number: • 1-800-366-9699 x5573333 Additional

Modified:
6/26/2018
|
#44768
Correcting Attendance Roster for Local Campus Class Question: How do I get my attendance corrected if I did not sign the roster in class or if I signed it late and it was not recorded? Answer: You will need to contact your Academic Counselor to have

Modified:
6/2/2016
|
#42208
Deleted Emails Still Show in PeTs Toolbar Symptom: Emails that have been deleted from within the Outlook Web App (OWA) still show in my PeTs toolbar. Cause: This is caused when replication time is needed in order to pass the updated information from

Modified:
1/5/2016
|
#45016
Deleting Time Log Entry Question: Can I delete an Assessment Management Tool (AMT) Time Logs entry? Answer: To delete and existing entry, perform the following: 1. Check box next to entry to delete 2. Click Delete 3. Click OK to confirm deletion

Modified:
4/21/2019
|
#46282
Description of Simulations Question: What are Simulations? Answer: Simulations are a dynamic set of custom business simulations that place you into real-world environments. You will learn through the process of discovery, which allows you to apply

Modified:
9/22/2015
|
#27143