HOME >
International Email Account Access Errors
International Email Account Access Errors
Modified:
06/23/2020
|
eCampus
|
#51128
Categories
Home
>
Messages
International Email Account Access Errors
Symptom:
When attempting to access my University Inbox from an international location, I continue to receive the following error:
[username]@email.phoenix.edu

You cannot access this right now

Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin.

Sign out and sign in with a different account.

Cause:
This error occurs because the University had previously configured several regional locations to not allow access into the Microsoft Office account.
Resolution:
To resolve this issue, please contact Technical Support for an escalation based on your region.

Potential Workaround(s)

  • Attempt accessing through a United States based VPN location
  • Contact Technical Support to setup email forwarding to a personal account
  • Use Google Docs until your region is approved, if you are attempting to install Microsoft Office 365 ProPlus and cannot access the download
Additional Information:
For additional information on contacting Technical Support, please see the Related Articles section.
We welcome and appreciate your feedback!
Share
Subscribe
Enter your email address to receive a notification when the article is updated
Email Address
Subscribe
Unsubscribe
Share
To
Subject
Message
Send
Was this article helpful
Yes
No
Thank you for your feedback
How can we improve?
Send Feedback

Related Answers