No Response When Clicking to Download Files in Blackboard
Symptom:
When I attempt to click the ellipsis icon in blackboard I do not get the prompt to preview file or download file. Additionally, in some areas, I cannot scroll down to see additional items in Assignment Submission Content or the scroll bar is missing on the right side.
Cause:
Having zoom sent to something other than 100% or having a custom font size will cause this issue.
Resolution:
To resolve this issue check the following:
  • Check that your browser zoom level is set to default at 100%
  • Set any custom font size or type to the recommended or default settings
If setting font size to medium doesn't resolve, perform the following:
  1. Go to Settings
  2. Click on Fonts
  3. Select Customize Fonts
  4. Adjust the fonts to defaults: 
Additional Information:
There is no additional information.
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