When I try to eSign the application the following error occurs:

The name provided does not match the name on file

This error occurs when the names entered in the First name and Last name fields do not match what is on file.

Verify the name you are entering and compare it to the name on the Contact info section of the Application center and correct any errors. If the name on the Contact info contains an error and cannot be edited contact your Enrollment Representative to verify the name on file.

For additional information on locating your Advisor, please see the Related Articles sections to the right.