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Error Accessing Pearson Products
Error Accessing Pearson Products
Modified:
10/19/2016
|
Software Use and Troubleshooting
|
#47025
Categories
Web-based Applications
Error Accessing Pearson Products
Symptom:
When accessing Pearson products, as a new user, the following error(s) occur:
esb3_004

OR

esb3_005

OR

esb3_006
Cause:
This issue may occur when accessing a Pearson product for the first time. Occasionally, the account data can be mismatched, causing the error.
Resolution:
  • Clear cache and cookies
  • The Pearson system will automatically correct these errors every 4 hours. You should no longer receive the error after this time.
Additional Information:
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