Cannot Upload a Video File to YouSeeU

Modified:

01/09/2019

Software Use and Troubleshooting

#46898

Categories

Web-based Applications

Cannot Upload a Video File to YouSeeU

Symptom:

I am experiencing difficulties when attempting to upload a video file to YouSeeU.

Cause:

Issues uploading videos files can be caused by one or both of the following reasons:

Resolution:

To resolve this issue, please perform one or more of the steps below:

Confirm the file is save in an appropriate type, review the following list:
- asf, avi, flv, m4v, mov, mp4, m4a, 3gp, 3g2, mj2, wmv, mpg, mpeg, wma, mod, mp3, mts, qt, f4v, m2v, wepm, ogv, mxf, vob, mkv, webm
  Note: If the video is not saved to an acceptable format, export the video from the video recording program to a compatible type.
Confirm the file is no more than the allowable size of 100 MB
- If file is too large, export the video from the video recording program using low to medium-quality settings. Use the following Knowledge base tutorials:
  - Apple Macintosh: http://youseeu.info/how-to-create-a-video-and-reduce-the-file-size-in-imovie/
  - Microsoft Windows 7, 8 or 10: http://youseeu.info/reducing-file-size-using-windows-7/
    Note: The current YouSeeU help page contains instructions on downloading Windows Movie Maker, which is no longer available as of January 10, 2017. Please consult with your Instructor for an alternate video recording or editing program.
If the upload process continues to fail, the Internet connection and upload speed may be contributing to the issue. Try connecting to YouSeeU from a different connection, wired into the router if possible.
If the problem persists, please contact Technical Support.

Additional Information:

For additional information on compressing video files or contacting Technical Support, please see the Related Articles section to the right.

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