HOME >
eCampus Navigation Issues
eCampus Navigation Issues
Modified:
02/04/2019
|
MyApply and Financial Aid Web
|
#37617
Categories
MyApply
|
Financial Aid Web (FAW)
eCampus Navigation Issues

Question:
What steps can I take if I am seeing errors or general navigation issues on the eCampus Portal?  
Examples of issues:
  • Authentication errors
  • Access errors
  • Prompted for login
  • No response
  • Continuously loading
Answer:
Some issues can be easily resolved by performing the following:
  1. Log out of website (Will only work with domains ending with phoenix.edu)
  2. Close the web browser
  3. Re-open web browser and try again

If the issue persists, or issue is with another domain (EX: apollolibrary.com), clear the cache and cookies in the web browser and re-start the browser.

If this still does not resolve the problem, try using a different web browser:

  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer
  • Safari
Additional Information:
For additional information, please see the Related Articles section to the right.
We welcome and appreciate your feedback!
Privacy Policy | Website Terms and Conditions | University of Phoenix Trademark Usage

Copyright © 2018 University of Phoenix

Share
Subscribe
Enter your email address to receive a notification when the article is updated
Email Address
Subscribe
Unsubscribe
Share
To
Subject
Message
Send
Was this article helpful
Yes
No
Thank you for your feedback
How can we improve?
Send Feedback

Related Answers