An Unexpected Error Occurred
Symptom:
I receive the below error whenever I attempt to access any of the following:
  • Electronic Reserve Readings
  • Electronic Reserve Videos
  • The University Library
  • Using the keyword search within the University Library with any other browser besides Apple Safari
Error verbiage:
An unexpected error occurred. Please try accessing this page again. If you continue to receive this error message, please contact Technical Support.
Cause:
This issue may be caused by one or more of the following reasons:
  • Stored browsing history (cache and/or cookies) have become corrupted
  • Browser configuration has become corrupted
  • Security settings need modified in browser or mixed content needs enabled
  • Internet Explorer could be the cause if in New Classroom
Resolution:
To resolve the issue perform one or more of the following:
  • Clear Internet browser cookies and cache
  • Reset Internet browser
  • Use alternate browser
Note: If this issue is occurring in New Classroom, the library will need to be added to the trusted sites
  1. Click Tools (may be present as a "gear" icon below the red x in the upper right)
  2. Select Internet Options
  3. Click the Security tab
  4. Select Trusted Sites
  5. Click Sites
  6. Uncheck Require Server Verification near bottom
  7. Insert *.apollolibrary.com in Add This Website to the Zone
  8. Click Add
  9. Click Close
  10. Click OK
  11. Close and reopen Internet Explorer
Additional Information:
For additional information on changing your browser settings, please see the Related Articles section to the right.
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