NOTE: The Phoenix Mobile App is not currently compatible with Android OS: 9.0.

Update Application

1. Open Google Play
2. Tap Menu
3. Tap My Apps or Manage Apps
4. Tap University of Phoenix Mobile
5. Tap Update
   Note: If University of Phoenix is not listed, it may be already up to date.

Restart Android

1. Press and hold the Sleep/Wake button
2. Tap Power off
3. Press the Sleep/Wake button again

Clear Application Data Through Phone

1. Open Menu
2. Tap Settings
3. Tap Storage
4. Tap Apps
5. Tap University of Phoenix Mobile
6. Tap Clear Data
7. Exit the App
8. Reopen the App and try again

Clear Application Data Through App

1. Open App
2. Tap Settings
3. Tap Local Storage
4. Tap Clear Stored Data
5. Exit the App
6. Reopen the App and try again

Remove Application

1. Open Menu
2. Tap Settings
3. Tap Applications
4. Tap Manage Apps
5. Tap University of Phoenix Mobile
6. Tap Uninstall
7. Tap Allow

Reinstall Application

1. Open Google Play
2. Tap Search (magnifying glass)
3. Enter University of Phoenix Mobile
4. Tap Search
5. Tap University of Phoenix Mobile
6. Tap Install
7. Tap Accept & Download