When I attempt to E-Sign the FERPA Release form, the following error occurs:

There was an error processing your request. Sorry, this page is temporarily unavailable. Please try again later.

This issue may occur due to one or more of the following reasons:

• This error is caused by a special character (EX: Dr. instead of Drive, $,%, etc.) being entered in one of the fields on the form
• Attempting to complete another FERPA release with identical information processed previously
• Selecting more than one option under How do you want the information to be released? (By Mail, By Fax, or By Phone)
• Not clicking the + Add Recipient(s) button after entering recipient information

To resolve the issue perform one or more of the following:

• Remove all special characters in any of the form fields and attempt to submit the FERPA Release request again
• Enter all information in all capital letters, or all lowercase, do not use mixed case
• Contact Academic Counselor to cancel a previous FERPA release
• Contact Technical Support requesting they check to see if a previous FERPA release has been processed
• Select only 1 method (By Mail, By Fax, or By Phone) per request for how information is to be released
• After entering the appropriate recipient information, click the + Add Recipient(s) button

Notes:

• Admissions cannot remove a previous FERPA release.
• To confirm FERPA form was submitted successfully look at the URL (web Address). At the end of the URL will have the word success after the forward slash.

If the resolutions suggested above do not resolve the error, please contact the Office of Admissions and Records (OAR) to obtain a paper FERPA Release Form.

OAR Phone Number: 1-800-866-3919
OAR Hours of Operation:

• 6:00 AM - 5:00 PM MST Monday- Friday
• Closed Saturday and Sunday

The OAR can only be reached by phone. If you have questions or concerns outside of their contact hours, please contact your Academic Counselor.