When attempting to pay bills using a credit or debit card, the following error occurs:

You have exceeded the maximum number of attempts while processing a credit/debit card transaction. Please contact your financial advisor for assistance. Please press "Cancel" to continue.

This is caused by entering an incorrect card number or expiration date. This can also be caused by using a card that has expired.

You will need to allow 24 hours to attempt to pay using the correct card information. If after 24 hours and verifying that you are entering correct information you are still unable to submit a payment, you will need to contact Technical Support.

If you need to pay the bill immediately, you may contact your Finance Advisor.

For additional information on contacting Technical Support, please see the Related Articles section to the right.