Username and Password Recovery

How do I recover my username and/or password for University of Phoenix?
To recover your username and password, please follow the steps below:
  1. Navigate to
  2. Select one of the following
    • I forgot my username
    • I forgot my password
    • I forgot my username and password
  3. Enter the following information
    • First Name
    • Last Name
    • Date of Birth
    • Last 4 Digits of Social Security Number (SSN)
  4. Select I am not a Robot and complete the CAPTCHA
  5. Select Continue
    • If only retrieving username confirmation will be given after this step
  6. Username will be displayed
  7. Enter new password and confirm new password
  8. Select Finish
Note: If you are a faculty member, new applicant, international student, or do not have a Social Security Number/ Date of Birth on file, you will need to navigate to to reset your password by email.
Additional Information:
For additional information on username and password recovery and how to retrieve your Website Credentials, please see the Related Articles section to the right.
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